Job Description
We are looking for two Technical Business Analysts to join our Service Delivery team based within Gard’s Technology department in Arendal.
The group within Service Delivery dedicated to technical operations and maintenance of our core systems is looking for a new team member. The group is focusing on our insurance and ERP systems and our new colleague will grow into a role as a technical expert on our core IT systems.
We also have a vacancy in the team managing our CRM system, Salesforce. The system also serves as platform for our customer portal and is under rapid and heavy development. In this role you can expect to work on day-to-day management and development while also contributing to the project team working with our customer-facing solutions.
Gard’s Service Delivery team provides management, maintenance, and development of our core software portfolio. The Technology department has an international working environment with friendly colleagues and a strong company culture with an emphasis on competence development.
Key responsibilities
- Follow up and handle error logs and general system health
- Handle support cases together with Helpdesk, superusers, and vendors
- Assist in articulating business requirements
- Plan and prioritize further development
- Plan integrations together with our developers and architects
- Make sure planned changes fit within our IT landscape and enterprise architecture
- Make sure the system complies with regulatory requirements
- Plan and execute releases
- Plan and follow up on budget for development and licenses
- Contribute with ideas on how to improve or automate processes
- Over time contribute to a wider range of our application portfolio
Skills & Requirements
Key competencies
- IT background, e.g. from DevOps or development
- For the role in technical operations and maintenance, experience with Linux and/or Windows Server management
- For the role in CRM management, experience with Salesforce development or administration
Personal skills
- Good communication skills towards both end users and IT resources
- Solid English skills
- Strong problem-solving capability
- Ability to work under pressure and to tight deadlines
- Ability to understand complex business processes
Contact Person
Nils-Petter Nilsen
About the company
For more than 100 years Gard, one of the world’s leading marine insurers, has been helping the marine industries to protect their assets and safeguard their income. Having expanded from our origins in southern Norway to a network of 13 offices across the globe, we have witnessed the impact the sea can have and have learnt a thing or two.
Despite our breadth and depth of experience and expertise, we try to learn something new every day to prepare our members and clients for their next journey, and to find and deliver the right solutions. So, whenever the unexpected arises it is good to know that someone is ready, willing and able to assist; someone with expertise that has been refined for over a century.
To support the business in achieving its goals the Technology Department strives to meet the demands of supporting a global organisation in a dramatically changing landscape and supports all areas of the business from traditional user hardware, complete infrastructure maintenance to software design and development.
It is not just what we do, but how we do it that delivers the best value in the market – matching our expertise with an unrivalled commitment to what we do. We will turn every stone to find a solution and see it carried through.
Such ability and dedication is rare, so we take great care in choosing, training and supporting our employees. The way we see it, our people are the difference between good and great.
Our Location
Arendal
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