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(Senior) Technical Consultant

  • Application Deadline: March 1, 2022
  • Chandigarh
  • Application Deadline: March 1, 2022
  • Chandigarh

The Customer Services organization includes the Professional Services and Customer Support functions, and is made up of more than 550 Basware experts globally.

Professional Services, made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide services that help Basware customers adopt, optimize and accelerate the benefits of their Basware solutions and services. Customer Support provides professional help to our customers to manage operational and service issues that arise from using our services.

Central Network Services drives and contributes to delivering cloud-based solutions and highly quality e-invoicing and procurement products. Within this global team, the Change Request consultants act as post go-live delivery and subject matter experts towards our customers and internal stakeholders.


We are now looking for a (Senior) Technical Consultant


  • Leading the post go-live Network product requests by translating technical requirements to clear deliverables.
  • Providing a high-quality, efficient and successful implementation of allocated change requests.
  • Being a trusted advisor and Network delivery subject matter expert during implementation phase in accordance with the CR delivery lifecycle and quality guidelines.
  • Learning, mastering and understanding the Basware services and platforms from a technical point of view.

  • Obtaining and ensuring customer engagement via effective communication and a proactive delivery approach.

  • Cooperating with internal stakeholders such as other delivery units, R&D, Product Management, etc. to assure timely and correct post go-live deliveries.

  • Managing your own queue in the most efficient way in order to meet given deadlines.
  • When required, delivering customer training and advising customers on how to use our solution in an effective way.
  • Participating in continuous delivery excellence and process improvements.

  • Addressing technical queries, both during and occasionally after hyper care period.

Work with great people

Hanna Ikonen
Team Leader, Customer Services
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Sam Bradner
Senior Content Designer
"Best part of my job is flexibility and variability. I don´t really have a typical day, and I like that!"
Kevin Kamau
Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Communications Specialist
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
Director, Customer Service
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."

Skills & Requirements

Skills:

  • IT / Computer Science Bachelor or Master degree.
  • +2 years of relevant experience in technical project delivery.

  • Knowledge of software development and delivery experience with the implementation of software products.

  • Ability to take on both a technical consulting and coordinating role while displaying strong analytical and consulting skills.
  • Basic XML, XSLT and XSL-fo experience/understanding.
  • Knowledge of ERP systems and e-invoicing solutions is preferred while experience with OCR and scanning solutions is considered a clear advantage.
  • Fluent in both written and spoken English.

  • Highly collaborative approach and skilled in working in a matrix environment with global distributed teams.

  • Quick learner with the correct hands-on attitude and a self-driven challenger, looking for continuous development and adding value to our processes.

Great Place to Work

  • We embrace a growth mindset.

  • We empower through accountability.

  • We dare to try.

  • We value every individual.

About the company

Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.


2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland

Ankita Sharma | Contact Person

I'm interested
Basware

Chandigarh
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