As part of our business transformation we are now strengthening our capabilities and are looking for an IT Service Manager within our finance services area. In this role you will play an important part in consolidating our financial IT services and also in the ongoing implementation of Dynamics 365 Finance & Operations across all our geographical areas. Furthermore you will execute on agreed roadmaps in tight relationship with our vendors and manage the day to day IT service deliveries to ensure cost effective and robust operations that adds value to the business. You will report to the Head of Enterprise Services.
Your duties as IT Service Manager Finance means that;
Utilizing our vendor contracts and have a continuous tight relationship with the vendors.
Partnership – build trust and engagement with applicable account teams
Business knowledge – ensure the vendors fully understand Scandic’s business model to be able to optimize service values
Follow up on contract fulfillment (hard and soft KPI’s) and other objectives
Supervision of service operations and maintenance performed by vendors
Tight and clear collaboration with other IT Service Managers, IT Service Specialists, Service Support and other internal stakeholders to ensure efficient service deliveries
Optimize the service delivery – challenge ways of delivery, continuously improve
Efficient incident management, request fulfillment and minimizing recurring incidents through problem management
Keeping the service documentation up to date consisting of service catalogue, knowledgebase articles, self-service at service portal etc.
Project resource in service related projects
IT service financial follow up
Change and release administration
Experiences you bring and share with us
Information about the position
This is a full-time employment.
We only accept applications through our website. All applications will be processed continuously, so please apply as soon as possible.
If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic.
Professional and personal development
Family & Friends discounts
Discounts when eating, drinking & staying with us
Flexible office working hours
Competitive pension scheme
We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking – contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.
Do you share our values?
BE A PRO
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TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare elva år i rad, av Sustainable Brand Index.
TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.
Did you know that...TOM
TOM... “Hang up your towel” is one of Scandic’s innovative ideas within sustainability and was initiated by one of our housekeepers.
TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.
TOM... we only serve coffee that is ecologic, and FairTrade or UTZ-certified.
TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eleven years in a row, by Sustainable Brand Index.