Information Technology (IT) Service Desk Analyst, Tier 1
As the “front line” of Meltwater IT’s Service Desk, the ITSDA Tier 1 team members will be responsible for immediate ticket triage, categorization, urgency clarification, and routing. Onboarding and offboarding duties, asset management and some ticket troubleshooting are also part of this role.
Contribute to the on and off board process for employees and contractors.
Manage the Employee Transfer Process internally for our systems
Ability to effectively manage large ticket volumes
Excellent problem solving and analytical skills
Technology experience required:
Active Directory Experience (create, move & delete users)
Experience in Microsoft applications including O365, Exchange
Additional technology experience enhancing success:
Experience with Service Desk Ticketing Systems
Experience supporting Telephony Systems and IM systems (Add/Remove/Basic Troubleshooting)
Fresh fruits & free drinks
Personal Branding Support
Ergonomic desks and chairs
Opportunities to travel
Open Source Contributions
Conferences and Tech Talks
Meltwater builds digital intelligence and marketing solutions for a global client base. All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!
Have a look at what life is like at Meltwater. We are more than 1500 people across the globe, so there is a lot going on. To learn even more about who we are and what we do, visit our company profiles on Xing, LinkedIn, Facebook, and Twitter.