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We are looking for a driven Service and Support Specialist

  • Stockholm
  • Stockholm

Swedish Match is looking for a Service and Support Specialist to be part of our Global Service Desk, which today consists of approximately eight colleagues in both Sweden and the US. You will have the opportunity to dive deep into technical problems and find solutions in order to deliver top-class service. We are looking for someone who is passionate about helping people and has the ambition to develop further within IT and Service.

You are offered

  • To become part of a successful Swedish company with secure forms of employment and that is in an expansive phase both nationally and internationally.
  • A social position with several contact areas where their internal Service Desk has a good reputation internally, which means that you will meet positive and happy colleagues on a daily basis.
  • A workplace with an open atmosphere that values ​​your ideas and thoughts highly, where they encourage you to come up with initiatives for improvement.
  • A solid introduction to Swedish Match as a company by both your colleagues and your direct Manager.

About the role

As Service and Support Specialist at Swedish Match, you will be your colleagues' main contact and help them solve IT-related problems. You will:

  • Work with various technologically advanced problems such as providing support in our factories, shops, and offices
  • Instruct users to resolve and prevent future incidents themselves
  • Work with technical issues, mainly in Microsoft and Azure environments
  • Ensure that employees have the right equipment such as computers, mobiles, and other technical tools
  • Handle incoming calls and emails regarding support-related matters

You will be part of Digital Workplace and report to Service Desk Manager. The position is a permanent post with an extent of full-time.

Work with great people

Chef för råtobaksavdelningen
"Vi är engagerade i många projekt som förbättrar för både människor och miljö"
Johan Wirf
VP & Chief Information Officer
"Vi har åkt en bra bit fram, och det har inte alltid varit en rak linje, men vi har gjort det väldigt bra."
Vice President HR, US Division
"Vi är fast beslutna att skapa en positiv värdeskillnad för alla anställda på Swedish Match"
Sök idag!

Skills & Requirements


  • A completed high school education with a technical focus
  • Work experience from a similar position where you have worked with technical support in a Microsoft environment and/or worked as an onsite technician
  • Knowledge of cloud-based environments, with advantage in MS Azure
  • A great interest in IT and in helping people
  • Speaks and writes both Swedish and English fluently, as you will use both languages ​​in your daily work

It's meritorious if you have

  • A post-secondary education in a relevant area as it will give you good conditions for further development

As a person, you are:

  • A Team Player
  • Structured
  • Service-minded
  • Good at taking responsibility

Other information

  • Start: Immediately or according to agreement
  • Scope: Full-time, until further notice with 6 months probationary employment
  • Location: Sveavägen 44, Stockholm

In this recruitment, we are cooperating with recruiting partner Academic Work. If you have any questions about this position, please contact Michaela Holmström and the team via [email protected]
Applications are being evaluated continuously and interviews may be held before the last application date, so make sure to apply as soon as possible.

As part of our recruitment process, our final candidates undergo a background check.

We look forward to your application

Great Place to Work

  • Arbeta med stolta och drivna kollegor

  • Förmåner som gör skillnad i vardagen

  • Ny kompetensutvecklingsplan varje år

  • Rättvis, marknadsmässig lön

  • Bli aktieägare i Swedish Match

  • Vara en del av ett ansvarsfullt företag

  • Become a shareholder in Swedish Match

  • Be part of a responsible company

  • Fair, market-based salary

  • Benefits that make a difference in everyday life

  • Work with proud and driven colleagues

  • New skills development plan every year

About the company

About Swedish Match

Half of everyone who starts smoking will die because of it. Many smokers become smokefree by opening the lid on a can of snus and finding a new, better way to enjoy nicotine. To a large extent, it is thanks to snus that people in Sweden smoke the least in the entire EU. That is why snus improves public health, which ultimately saves lives.

It’s no wonder we at Swedish Match are proud to work here!

Martin Stenfors | Contact Person

I'm interested
Swedish Match

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