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Lead Service Designer / Strategist (f/m/x) - Munich

  • Munich
  • Munich

As a Lead Service Designer / Strategist, at Futurice you will help us leverage business metrics to demonstrate the value of enterprise modernization key metrics guiding our clients, realizing customer opportunities and revenue streams – B2B & B2C. Take the opportunity to shape and influence our client's business and raise their benchmark.

Skills & Requirements

Here are some practical things that would definitely help in this job

  • Fluent English and German language skills.
  • 5 to 7 years of experience.
  • First-class visual and verbal storyteller with strong data analytical skills. Able to eloquently articulate strategy, and communicate significant patterns in data in a rational and comprehensive manner.
  • Experience in strategic foresight or/and data trend analysis, change management, team operational improvement and data metrics consulting.
  • Deep experience in planning and facilitating collaborative workshop activities that help shape and define consumer-facing experiences.
  • Proficient in synthesising quantitative and qualitative data from multiple sources to identify opportunities and recommend design directions.
  • High level of expertise in tackling and solving complex business challenges.
  • Deep and contextual understanding of what matters to the people we are designing for.
  • Manage design research relationships with partners and clients.
  • Evolve and innovate the Service Design and Design Research practice, pulling in state-of-the-art methods from external and internal expertise.
  • Enthusiasm for digital design best practices, new interaction models, design standards and emerging technologies.
  • Driving design quality, practice and offerings that meet business and user goals as well as creating new offerings within Futurice.
  • Expertise in collaborating with other designers, developers and advisors.

You would blow our minds if you also bring along some of these:

  • Experience in change management, operational improvement and metrics consulting.
  • 3-5 years of experience in creating and bringing products and services to market.
  • Ability to lead large scale design projects and related accounts.
  • Experience in leading multiple cross-discipline teams.
  • High level of expertise in planning and conducting customer research, user tests and concept validation process.

Besides our overall cultural and organisational model, here are some specific Futurice perks.

  • Flexible working hours some are night owls, other early birds! No one is equally productive 9 to 5 and we are fine with it!
  • Load your batteries you will have 30 paid vacation days!
  • We consider individual needs Choose the way you work best by selecting your own devices and tools.
  • Personal IT budget which allows you to regularly update your work equipment
  • Ultimate learning platform continuous learning is one of our core values, therefore you will be offered various learning opportunities in your daily work as well as internal learning events, training and meet-ups to share and enlarge your knowledge
  • Company pension scheme you have the possibility to participate in a direct insurance company pension plan
  • Sports benefit We want our FutuEmployees to stay fit and healthy! Therefore Futurice sponsors your personal membership at Urban sports with a certain amount of the monthly costs.
  • Social responsibility program where you can give back to the community and receive sponsorship from Futurice for doing open-source projects in your free time.
  • Agile working environment short decision paths and low hierarchies
  • Regular feedback culture & retrospectives we support you, to become a better version of yourself!

And last but not least - our Futurice specialities!

  • FutuHike work in another office for a week
  • FutuLabs access to 3D printers, VR & AR gear and other cool emerging tech stuff
  • FutuBuddy as a new joiner you will get supported by an assigned colleague to guide you through your onboarding process and first weeks at Futurice!

Next steps

We would love to hear from you! Please share a few lines about yourself, your up-to-date CV, and your portfolio. A strong portfolio is a crucial accompaniment to your application, including several examples of successfully launched products, services and results that demonstrate strategic, conceptual and creative thinking, reflecting an extensive and comprehensive understanding of the design process.

About the company

Futurice is a new breed of innovation consultancy that has digital values at its core. We inject life into digital solutions by designing innovative mobile apps and online software – all with a focus on user experience and interaction. We believe that the winning recipe for digital projects is happy people, happy customers, and happy users. We are co-creating the future. Our work has meaning and makes an impact on society. By helping our clients thrive, we co-create a better future.

Founded in 2000 we are over 650-strong and growing. We are all about people. We trust each other and care about each other. We are open and honest. We empower and encourage each other. We are committed to helping you become a better version of you. We challenge each other to find a path of personal growth. We support each other as we learn and grow as people and professionals.

We are cultivating a diverse and proud community, and committed to building an inclusive environment where everyone can thrive and grow.

As an international company with Nordic roots, our HQ is in Helsinki and we have offices in Tampere, Stockholm, Oslo, Berlin, Munich and Stuttgart. We come from all over the world. Our clients are international, as are the opportunities we provide. Our culture is built on a Nordic heritage of trust and transparency.


Irina Sirakova-Brumbarov | Contact Person

I'm interested