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Senior Product Support Engineer

  • Applications are considered on a rolling basis
  • United States
  • Applications are considered on a rolling basis
  • United States

Do you have a knack for diagnosing technical issues in web-based applications? Are you unafraid of learning new technologies? Do you want to work in a dynamic global organization, solving interesting, real-time problems? We are looking for motivated professionals to join our product support team.


  • Work on global team that supports a suite of media intelligence products used by tens of thousands of companies, world-wide.
  • Manage a pipeline of application requests and project activities.
  • Work with development teams, vendors, account managers, and end users to perform root cause analysis of problems and deliver effective solutions.
  • Document standards, processes and procedures relating to best practices, issues and resolutions.
  • The ideal candidate will have excellent communication, problem solving and organizational skills. An individual who can work under pressure, communicate effectively and provide alternative solutions is likely to succeed.

Skills & Requirements

  • Investigation and problem solving skills.
  • Frontend web development experience (jQuery and AngularJS are preferred).
  • Backend development experience (AWS, Node.js, and Python are preferred).
  • Database administration and SQL experience (MySql and MongoDB are preferred).
  • Excellent communication skills (must be fluent in English).
  • Either university degree (computing/engineering related) or relevant experience.

Candidates must be authorized to work in the United States. Remote work is allowed during the pandemic. Candidates near office locations are preferred: Atlanta, Georgia; Austin, Texas; Boston, Massachusetts; Charlotte, North Carolina; Chicago, Illinois; Denver, Colorado; Los Angeles, California; Manchester, New Hampshire; Miami, Florida; New York, New York; Raleigh, North Carolina; San Diego, California; San Francisco, California; Washington, D.C..

Employees are not required to come into the office or travel during COVID.

Great Place to Work

  • Competitive Salary

  • Fresh fruits & free drinks

  • Internal hackathons

  • Personal Branding Support

  • Ergonomic desks and chairs

  • Great hardware

  • Opportunities to travel in Europe and the U.S.

  • Open Source Contributions

  • Conferences and Tech Talks

About the company

Meltwater, a pioneer of media intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. More than 30,000 companies have used Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. Meltwater is dedicated to personal, global service built on the local expertise of 55 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community. Learn more at meltwater.com.

All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!

We are more than 2000 people across the globe, so there is a lot going on. We believe in diversity and inclusion, and building teams with a wide variety of backgrounds and perspectives. This approach not only raises the quality of our products for our customers, but makes collaboration along the way much more fun.

Read our underthehood blog to see which problems our engineers are solving. Also have a look at what life is like at Meltwater and visit our company profiles on LinkedIn, Xing, Facebook, and Twitter.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.

Fred Brown | Contact Person

I'm interested
Meltwater Product & Engineering

United States
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