The Customer Services organization includes the Professional Services and Customer Support functions, and is made up of more than 550 Basware experts globally.
Professional Services, made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide services that help Basware customers adopt, optimize and accelerate the benefits of their Basware solutions and services. Customer Support provides professional help to our customers to manage operational and service issues that arise from using our services.
Customer Services draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.
Central Network Services’ CR Delivery team drives and contributes to delivering cloud-based additional services to high-quality Network products. Within this central team, we act as delivery and subject matter experts towards our customers and internal stakeholders.
We are now looking for a Team Leader to join our post go-live Change Request Delivery team
to further manage, build and develop a customer focused Change Request Center that provides strong technical post go-live consulting as part of Basware Customer Services organization globally. In addition, the selected person plays an important role in securing Basware’s and our customers’ success while working in close collaboration with local Change Request Managers and regional project managers.
In your role as Team Lead, you will be engaging with the team members, colleagues and customers to ensure an excellent customer experience, timely execution and high-quality CR delivery. You will also be responsible for ensuring that the unit’s operations, processes and practices are aligned with the global guiding principles.
We’d love for you to be a passionate, curious and goal-oriented team player with strong drive for customer success throughout the Change Request lifecycle. We value:
Solid line management experience with the ability to communicate clear team goals and KPI’s.
The ability to see the bigger picture while reflecting Basware values in everyday work.
Experience in ensuring appropriate resourcing as well as managing the team’s workload and profitability.
Facilitating monthly reporting of selected KPI’s.
Solid in competence development and performance management of the team members.
Strong communicator, motivator and collaborator with a solid experience of working in matrix organizations.
We would enjoy working with a professional, who possess/holds…
Quick learner with the correct hands-on attitude and a self-driven
challenger, looking for continuous development and adding value to our
Strong planning and organizational skills.
Continuous learning and development
Great colleagues and teamwork
Flexibility and autonomy
Innovation and cutting edge technologies
Making the world greener
Global & diverse culture with a Nordic twist
Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland