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Team Leader - Change Request Delivery

  • Applications are considered on a rolling basis
  • Iași
  • Applications are considered on a rolling basis
  • Iași

The Customer Services organization includes the Professional Services and Customer Support functions, and is made up of more than 550 Basware experts globally.

Professional Services, made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide services that help Basware customers adopt, optimize and accelerate the benefits of their Basware solutions and services. Customer Support provides professional help to our customers to manage operational and service issues that arise from using our services.

Customer Services draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.

Central Network Services’ CR Delivery team drives and contributes to delivering cloud-based additional services to high-quality Network products. Within this central team, we act as delivery and subject matter experts towards our customers and internal stakeholders.

We are now looking for a Team Leader to join our post go-live Change Request Delivery team

to further manage, build and develop a customer focused Change Request Center that provides strong technical post go-live consulting as part of Basware Customer Services organization globally. In addition, the selected person plays an important role in securing Basware’s and our customers’ success while working in close collaboration with local Change Request Managers and regional project managers.

In your role as Team Lead, you will be engaging with the team members, colleagues and customers to ensure an excellent customer experience, timely execution and high-quality CR delivery. You will also be responsible for ensuring that the unit’s operations, processes and practices are aligned with the global guiding principles.

We’d love for you to be a passionate, curious and goal-oriented team player with strong drive for customer success throughout the Change Request lifecycle. We value:

  • Solid line management experience with the ability to communicate clear team goals and KPI’s.

  • The ability to see the bigger picture while reflecting Basware values in everyday work.

  • Experience in ensuring appropriate resourcing as well as managing the team’s workload and profitability.

  • Facilitating monthly reporting of selected KPI’s.

  • Solid in competence development and performance management of the team members.

  • Strong communicator, motivator and collaborator with a solid experience of working in matrix organizations.

Work with great people

Hanna Ikonen
Team Leader, Customer Services
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Sam Bradner
Senior Content Designer
"Best part of my job is flexibility and variability. I don´t really have a typical day, and I like that!"
Kevin Kamau
Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Communications Specialist
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
Director, Customer Service
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."

Skills & Requirements

We would enjoy working with a professional, who possess/holds…

  • IT / Computer Science Bachelor or Master degree.
  • Relevant experience in scoping, planning, prioritizing, managing and delivering of small high-volume deliverables.
  • Solid experience in queue, risk and escalation management.
  • Highly collaborative approach and skilled in working in a matrix environment with global distributed teams.
  • Quick learner with the correct hands-on attitude and a self-driven
    challenger, looking for continuous development and adding value to our

  • Strong planning and organizational skills.

  • Knowledge of, and delivery experience with, the implementation of software products is considered an advantage.
  • People & business management experience.
  • Analytical and organized working style.
  • Fluent in both written and spoken English is a must.

Great Place to Work

  • Continuous learning and development

  • Great colleagues and teamwork

  • Flexibility and autonomy

  • Innovation and cutting edge technologies

  • Making the world greener

  • Global & diverse culture with a Nordic twist

About the company

Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.

2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland

Dan Gafiteanu | Contact Person

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