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Customer Service Engineer with German and English

  • Applications are considered on a rolling basis
  • Poznań
  • Applications are considered on a rolling basis
  • Poznań

• Can you text, chat and e-mail with different people while eating a doughnut, all at the same time?

• Do your family members call you whenever they encounter a computer problem?

• Do you have a hunger for anything and everything digital?

• Do you have a pleasant voice and the patience of a saint?

Sounds like you? Great, then we want you! We at F-Secure are all about protecting the digital side of things. You will be the go-to person for our clients and customers worldwide. You get to rub shoulders and work with the fellows who are always pushing the envelope when it comes to technology, online security, and privacy. We work to set the Internet free and are now hiring a Customer Service Engineer to join our team.

KEY RESPONSIBILITIES

  • Provide support to our end customers, both consumers and corporate customers, on setup and configuration of F-Secure software via different support channels (phone, chat and online community).
  • Perform log analysis to find and resolve the root cause of issues reported by the customers.
  • Work together with world-class experts in F-Secure Labs to combat malicious programs (malware).
  • Represent the voice of the customer to influence future product improvement and development.
  • Advise the customer on how to stay safe on the Internet.

What are we looking for?

  • Experience in supporting customers via text, chat, email and phone
  • Patience in difficult situations
  • Strong communication and team working skills
  • Interest in anything and everything digital
  • Excellent spoken and written German and at least communicative English (Company language).

What will you get from us

We offer interesting challenges, competitive compensation and benefits. You get a chance to develop yourself professionally in an international and highly motivated team building products and services protecting people from real-world cyber threats.

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
Malware Analyst
"I joined F-Secure straight after graduating and now, 10 years later, I am still happy to be here."
William Jardine
Senior Security Consultant
"The freedom is a big thing for me. The trust you are doing something worthwhile."

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

At F-Secure, we are committed to helping people and businesses be free in the digital world, without having to worry about cyber security. Every day, our Fellows face the daunting challenge of outsmarting those that disrupt the digitalized world. A difficult task, we know, but something we all come together to do for our customers. We make the world a safer place.

Our Fellowship of people have a shared interest in being successful together and being open and honest with each other. At F-Secure, we meet each other as equals, but challenge each other’s ideas – we believe this makes us all better and creates a more secure environment for our customers.

As an F-Secure Fellow, you’ll be joining a tight knit network of over 1,600 colleagues, spread over 25 offices around the world. To us, Fellowship means that what we do together is more important what I do. At F-Secure you will be part of our Fellowship. Be who you are – bring your best self.


1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

Daria Derucka | Contact Person

I'm interested
F-Secure

Poznań
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