We are looking for a functional Contact Center Specialist!
Keeping in touch with customers should be flexible and effortless! Now we are looking for a functional Contact Center specialist making this happen.
You will be a part of an ambitious and competent team making a difference to our customers using both on-prem solutions as well as with SAAS.
The role will manage the delivery operations and responsibility for overall Service Delivery of a project including operations, transition, finance and providing leadership in order to provide a high-quality service.
The role acts as a single point of contact & escalation point within customer organization and ensure that targets and deadlines described in KPIs and SLAs are met. Performing analytics to understand the issues faced by agents/supervisors you will also be involved in projects focusing on new automation supporting the launches of new features, integration, and functionality.
Developing strong working relationship with key client stakeholders at the Regional/Global level to proactively address their needs is therefore vital.
If you have experience from Contact Center solutions and are interested in managing and developing delivery operations this could be the opportunity for you!
Some key Expectations
Knowledge, Skills and Responsibilities
Flexible work time policies
Fun and inspirational events
Arts and sports club
Extensive occupational health care and insurance
Generous pensions via Max Mathisen
Företagshälsovård och sjukvårdsförsäkring
Konst- och sportklubbar
Roliga och inspirerande personalevent
Friskvård, massagebidrag och terminalglasögon
Generös tjänstepension via Max Mathisen
Talented, multidisciplinary team to grow with
Macs and iPhones
Flexible work time policies
Extensive health care/health insurance
Inspiring network of experts in design
Regular knowledge sharing sessions
Exciting assignments in different industries
Cool offices in central locations
Multiple other great benefits
Exciting career opportunities locally and internationally, and fantastic networks of expertise. With over 1500 colleagues in Sweden only, you are part of a sharp, technology and business focused community, where Coursera and more than 250 000 (!) courses and certifications are offered to all employees.
A variety of innovative projects with well-known clients and world-leading partners – being part of a global, long-standing, successful and rapidly expanding organization.
An inclusive corporate culture where Diversity is our most important guiding principle. We are continuously engaged in initiatives that promote diversity and women in tech; we run LGBTQ networks and aim for inclusion in all types of staff activities – from sports club to art association. Please find out more about Capgemini as an employer HERE.
All employees are covered by a collective agreement and receive occupational pension, insurance, parental benefits and health care allowance – among other best-in-class benefits.
In recent employee surveys, our employees particularly emphasized:
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
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