The Client Success Representative is responsible for managing, retaining and growing a portfolio of assigned Meltwater clients. The Client Success Representative demonstrates a thorough understanding of Meltwater’s products and will be responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.
Actively foster and manage the success of a portfolio of assigned Meltwater clients
Establish a trusted relationship with each client and drive continuous value of our products
Drive engagement & adoption and foster enthusiastic, passionate clients
Be responsible for customer satisfaction , retention, and expansion of existing accounts
Collaborate with the sales teams to onboard and train new clients
Build and conduct executive business reviews , listening to customer feedback and discovering areas of improvement
Collaborate with the Growth Executive team to identify upselling and cross-selling opportunities
Negotiate and close renewal business with c-level executives and decision makers enabling you to meet or exceed your quota
Own churn, retention and growth targets monthly for your specific client accounts
Skills & Requirements
What You’ll Bring
1-2 years of B2B sales experience, and a passion for delivering great service to your clients
Demonstrable experience over-performing in a fast-paced, high-velocity sales environment
Strong executive presence with excellent verbal and written communication skills, as well as client-facing presentation skills
Enthusiasm for a fast-paced, dynamic work environment
High attention to detail and a consultative, highly tailored client experience
Outstanding time management skills, including the ability to juggle multiple projects simultaneously, prioritize effectively, and meet deadlines
Proven leadership experience
Bachelor’s degree with evidence of high achievement in academics and extracurriculars
What We Will Give You
Competitive compensation - Salary will include base pay, bonuses and uncapped commission. $50K - $90K reflects general earnings for this position.
Benefits will include medical, dental, vision, life and disability, FSA, commuter benefits, 401K, equity, and employee assistance programs.
What to Send Our Way & What’s Next?
We’d love a copy of your resume here
Start Date: February 1st, 2023
About the company
*The sky is the limit at Meltwater. *
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.