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Graduate Service Support Trainee- 6 months fixed term

  • Basingstoke
  • Basingstoke

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

The Service Support Trainee learns how to deliver high quality customer service, provide professional and clear answers to internal customer requests. The role requires service requests to be handled, resolved, or escalated according to processes with help and guidance from the other team members and using the existing KB's.

This is a fixed-term contract for 6 months.

Key Responsibilities

  • Installation and configuration of workstations.
  • Handling IT purchasing and keeping inventory up to date.
  • Giving users assistance and guidance on IT related matters.
  • Responsible of sharing the knowledge from your scope of work by documenting and revising the current ways of working.

What are we looking for?

  • Customer first service attitude and willingness to help others.
  • The passion to learn new technologies, new systems and adapt to cutting edge technological environment.
  • Knowledge and basic troubleshooting skills of laptops, workstations and mobile phones.
  • Documentation skills and eye for details.
  • Systematic approach to tasks and problem solving.
  • Communicate proactively with stakeholders with a Customer oriented approach.
  • Positive, constructive approach to work and issues.
  • Understands the key principles of information and IT security.

Bonus points

  • Knowledge of macOS and/or Linux.
  • Knowledge of Active Directory/JAMF/Intune/SCCM.
  • Studies or graduated from information technology field or similar.

What will you get from us

  • Freedom, the opportunity to define new ways of working how we engage with our customers.
  • Working together with experienced and enthusiastic colleagues, some of the best minds in the cyber security industry.
  • Your work being clearly visible and recognized – all over the world and across our company.
  • Being able to rely on the support from the entire F-Secure leadership team.
  • A comprehensive benefits package and ample opportunity to further develop your skills.

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
Malware Analyst
"I joined F-Secure straight after graduating and now, 10 years later, I am still happy to be here."
William Jardine
Senior Security Consultant
"The freedom is a big thing for me. The trust you are doing something worthwhile."

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now.

1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

Liana Creak | Contact Person

I'm interested

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