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Management Trainee Program, Client Success (2022 intake)
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Industry

Media Intelligence

Category

Advisory

Experience

Entry level

Location: Shanghai

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Contact Person
Jessie Qin

Job Description

Location:

Gopher Center (歌斐中心), Huangpu District, Shanghai

About Our Program

Our Management Trainee Program is designed to equip you for a successful career in the SAAS industry by giving you real exposure to clients right at the start of your career and preparing you for leadership responsibility in our Greater China team.

It is a structured program with a clear career path from entry level through to management.  We strongly believe in promoting from within and this program is how we build our leadership team for the long run.

We focus on developing people quickly from individual contributor to leadership and your rate of progression is determined by your own pace of learning and development.  

What do we offer?

  • Meltwater University - You will receive comprehensive training on our principles, values, products, sales methodology and industry specific knowledge through classroom, on the job training and online learning
  • Sponsorship from Meltwater leadership team - You will have access to senior leadership both on a local and regional level.  We pride ourselves on a flat hierarchy and our leadership will be available to you.
  • Regular goal setting and feedback session - You will receive regular support from your manager who will act as your mentor, providing regular feedback and coaching as your progress through the program.

Stages of the Program

At each stage of the program, you will be making a real impact on our business by contributing directly to the growth and development of our client base. As you progress through the program you’ll also be directly responsible for developing and nurturing talent for the business

Phase 1: Client Success Analyst (Duration 3-6 Months)

Key Learning: How to support clients needs and learning about account management through shadowing a manager

Phase 2: Client Success Representative (Duration 12-18 Months)

Key Learning: Through owning your own portfolio, you’ll learn the full client lifecycle from onboarding through to renewal.

Phase 3: Client Success Manager (Duration 12-24 Months)

Key Learning: How to motivate and teach a team of 1-2 reps, managing team targets.

Phase 4: Managing Director (Duration 24 Months+)

Key Learning: Running a business unit, reporting to executive team, leading strategy and recruitment.

Skills & Requirements

What We’re Looking For:

  • A minimum bachelor’s degree in any subject with evidence of high achievement in academics and extracurricular activities.
  • Work experience in any client facing roles
  • Fluent in written and spoken English & Cantonese or Mandarin
  • Strong analytical and problem-solving skills
  • Team player mentality with the ability to work independently toward lofty goals
  • Well-rounded with varied interests, background, and proven leadership experience
  • Passionate about entrepreneurship and business
  • Have strong interest in news and current affairs
  • A quick learner that opens to feedback and dedicate to consistent self-improvement

What We Offer:

  • Uncapped commission scheme, there’s no limit on what you could earn
  • Prizes, competitions, and additional sales incentives.
  • 20 Days paid holidays
  • Comprehensive training program. New hire training programs, conference, seminar, up skill session, business case sharing session for your personal and professional growth
  • Fun, ambitious and international working environment
  • Team activities and events

About us

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.

Meltwater is recognized as a great place to work for talents globally. We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces”, “Best Companies to Work For in Hong Kong”, “Best Companies to Work For in Greater China” by Great Place to Work™.

Meltwater operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. MEST has invested over $20million into training 400+ individual entrepreneurs and invested in over 50 early stage tech startups. Learn more about us on https://www.meltwater.com/
and https://outsideinsight.com/

About the company

About Meltwater

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.


Our Belief in People

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.

We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it.

Culture

Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.

  • Moro [‘mo(·)ro]
    Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
  • Enere [‘e nðr’e]
    Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
  • Respekt [re’spekt]
    Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
  • MER
    An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.


Visit our Careers Page and find out more!

Global: https://careers.meltwater.com/

Greater China: https://www.meltwatercncareer.com/

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