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Product Support - Report Analyst

  • Applications are considered on a rolling basis
  • Bengaluru
  • Applications are considered on a rolling basis
  • Bengaluru

We at our Bengaluru office are looking for a Product Support Engineer - Report Analyst, who wants to work in a dynamic global organization, solving interesting, real-time problems. We are looking for ambitious professionals who would like to grow with our Product Support team.

Report Analysts are data specialists who contribute to organizational improvement by gathering and analyzing data, preparing reports and introducing process improvements throughout the reporting process. They help drive critical business decisions by analyzing metrics and designing reports. Then communicate these results to managers.

Product Support Engineer is a technical role within the Global Support group. Engineers use their understanding of Meltwater technologies and products and work on our customer's business objectives to drive support tickets to closure.

Responsibilities:

  • Create business reports (quarterly/monthly) that provide insight into the number of incoming issues versus the number of issues resolved.

  • Develop queries to extract data for different requirements.

  • Reviews data to ensure accuracy and validity of the reports.

  • Communicate the results of the data in written and verbal form to managers.

  • Stay abreast of changes in reporting needs to make updates to reports.

  • Determine the trend of the types of the incoming issue.

  • Design and execute automated procedures for any manual tasks.

  • Strong understanding of architectural designs and projects.

Skills & Requirements

Required Skills:

  • MCA/BE equivalent.

  • 3 to 5 years experience in reporting, Application, or Product Support.

  • Knowledge of Tableau reporting tools.

  • Analytical skills that allow for the development of data-driven reports.

  • Good understanding of at least one scripting or programming language.

  • Basics of Unix/Linux.

  • SQL/Database experience.

  • HTML, CSS, JavaScript, etc.

  • Fluent English communication skills, both written and spoken.

  • Excellent critical thinking skills to solve business problems and make decisions.

  • General knowledge of business operations, objectives, strategies, process and information flow.

Desirable Skills:

  • Experience with MongoDB/NoSQL or MySQL/MSSQL.

  • AWS Knowledge is a plus.

Great Place to Work

  • Competitive Salary

  • Fresh fruits & free drinks

  • Internal hackathons

  • Personal Branding Support

  • Ergonomic desks and chairs

  • Great hardware

  • Opportunities to travel in Europe and the U.S.

  • Open Source Contributions

  • Conferences and Tech Talks

About the company

Meltwater, a pioneer of media intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. More than 30,000 companies have used Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. Meltwater is dedicated to personal, global service built on the local expertise of 55 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community. Learn more at meltwater.com.

All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!

We are more than 2000 people across the globe, so there is a lot going on. We believe in diversity and inclusion, and building teams with a wide variety of backgrounds and perspectives. This approach not only raises the quality of our products for our customers, but makes collaboration along the way much more fun.

Read our underthehood blog to see which problems our engineers are solving. Also have a look at what life is like at Meltwater and visit our company profiles on LinkedIn, Xing, Facebook, and Twitter.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.


Chinju Balakrishnan | Contact Person

I'm interested
Meltwater Product & Engineering

Bengaluru
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