Strategic Account Manager
- Stockholm
This is a Strategic Account Manager role focusing on retaining and expanding existing customers, but here at Mentimeter we name the role Senior Relationship Manager.
Background:
Mentimeter has grown fast within the Enterprise customer segment in the past years. Today, our Relationship Managers manage more than 1 300 existing Enterprise customers with support from our Customer Success Managers. With this growth, we have seen an increased demand for organizations to roll out Mentimeter on a wider scale. This has led to an internal need of driving commercial discussions, and strategically developing partnerships with some of our high potential Enterprise customers. To cater for this need, and to facilitate the growth of this customer segment, we are now looking for a Senior Relationship Manager to help us grow and scale as a post-sales team.
What You’ll Do
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Manage a book of 25-50 accounts with full commercial responsibility
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Develop relationships with C-level stakeholders and key influencers in various departments/teams/regions to identify potential
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Secure retention and growth of selected accounts by active prospecting and understanding of your customer book
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Act as an internal expert through sharing knowledge and learnings with the sales team, assist sales team in high level discussions and develop sales best practices
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Act as a bridge between sales, product and business development in order to proactively seek improvement of our Enterprise offering and be the voice of your customers
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Act as a bridge between sales and our legal team to develop and facilitate internal processes
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Understand customer needs, provide solution that fits customers software architecture and ways of working in terms of license management
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Drive strategic initiatives with Sales Management to develop the Enterprise offering
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Work across our different customer segments in which strategic potential has been identified
Who You Are
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Experience from 3-5 years of sales experience, including 2+ years experience from key account sales and leading complex, strategic sales processes towards an international customer base
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Strong negotiation, pipeline and forecasting skills
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Communication & Stakeholder Management with a proven track record in successfully addressing C-suite executives
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Knowledge of software contract terms and conditions
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You are required to have professional level English - we sell to 150+ countries today
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Excellent communication skills
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Experience in selling SaaS
Work with great people
Skills & Requirements
Nice to have
- Bachelor or master’s degree (field not important)
Not required:
- You don’t have to know Swedish (we are an English-first organization, daily work is carried out in English and the Mentimeter team currently boasts over 30 different nationalities!)
Responsibilities not included in the role:
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Closing new customer contracts (Account Executives does that)
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Roll-out and adoption of our enterprise solution with our customers is mainly done by Customer Success Managers (Although for certain accounts that will be done by Relationship Managers as well)
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Day-to-day support (We have minimal support, and a support specialist is responsible for this)
Resources we have to support you
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World-class lead-generation from the Marketing and Product teams
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Marketing and Sales team to support in analysis and tactics
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A Sales Operations and Business Development department who provides projects to continuously support the sales team
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Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce)
Compensation model:
We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team. You can read about our benefits and perkshere.
Great Place to Work
Access to a personal leadership coach
Private healthcare insurance
Wellness allowance 5000 sek/year
Individual budget for professional development
Private pension matching ITP-level
1 month (optional) relocation trip in Europe/year
Attractive insurance package
30 days of paid vacation per year
A diverse, modern and inclusive work environment
5 weeks paid vacation
Access to a personal leadership coach
Individual budget for professional development
Pension plan
Wellness allowance CAD 700/year
1 month (optional) relocation trip per year
RRSP matching
About the company
Our vision is to transform presentations, meetings and lectures by turning passive audiences into engaged contributors. We make this possible through our interactive presentation platform where the traditional presentation monologue becomes an inclusive dialogue. We believe in the power of together and that the most successful leaders listen to be heard.
With Mentimeter, users become the best presenter they can be. Meetings become more productive, participants learn more and have fun whilst doing it.
We have more than 200 million users and customers in 150 countries. On our way of making the world a better place, one presentation at a time.
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