Oh oh! Awesome! {$ msg.text $} ({$ msg.count $})

Product Specialist, Social Media Division

  • Austin
  • Austin

Working as part of the Social Division and reporting to the Head of Product Specialists, the Product Specialist is Meltwater's subject matter expert on all things social, digital, & marketing analytics. You’re a collaborator and sales accelerator, working with our top performers in Client Acquisition, Client Success, and Marketing. The Product Specialist collaborates closely with our Growth Executives and Account Executives, steward customer relationships while providing strategic counsel on industry best practices, product use cases, competitive positioning, and thought leadership for all things social.

Job Responsibilities

  • Act as a resource for Growth Executives and Sales Executives to provide strategic direction, including guidance on relevant social media and digital strategy.
  • Support Growth Executives with a solution-oriented approach to upsell the Meltwater Social suite of products to the existing customer base.
  • Assist in the development of compelling proposals, presentations, and pitches for client meetings leveraging your industry and product knowledge.
  • Clearly articulate Meltwater Social’s value proposition and value drivers, centered on the business problems we solve for our customers, to decision-makers.
  • Collaborate closely with a cross-functional team across Client Acquisition, Client Success, Growth Executives, Product Specialists, Implementation, Marketing, and Engineering.
  • Represent Meltwater Social at industry and customer events.
  • Stay knowledgeable and attuned to the ever-changing social and digital marketing and marketing technology space.

Work with great people

Ruth Liew
Senior Director, Engineering
"What keeps me at Meltwater? Our incredible teams and culture of empowerment."
Bettina Kerz
Director, Content Integrations
"I’ve been given huge opportunities to grow professionally and personally."
Tim Santos
Vice President, Product Management
"I'm motivated every day by Meltwater’s culture of continuous improvement."
Bianca Falconi
Managing Director, Client Acquisition
"Meltwater always pushes me outside of my comfort zone."
Laila Mousa
Account Executive Director
"I started over 9 years ago, learning many new skills through different challenges along the way"
TCA Jayant
Managing Director, India
"Meltwater has given me a platform to help businesses in India realize the importance of external data in their decision-making"
Carstin Hao
Director of Customer Success
"Our passion for realizing people's potential has never been stronger."

Skills & Requirements

  • Bachelor's degree with strong academic results
  • Experience in digital marketing strategy, social media marketing, marketing analytics technology, PR analytics technology, or some combination
  • Outstanding communication and presentation skills in
  • Creativity and enthusiasm with customer-facing presentations
  • Experience working with, selling into, and building long-term relationships with an existing customer base
  • Proven skills in working with technology and SaaS offerings, with a curiosity to continuously learn and grow professionally
  • Strong organizational and solution-driven skills
  • Excellent collaboration and internal team-building skills
  • Diligent, disciplined, & accountable – comfortable in performing at a high-level in a dynamic and deadline-driven environment
  • Bonus points for influencer marketing experience!

Great Place to Work

  • Over 2,000 amazing colleagues across 25 countries

  • Global opportunities

  • Excellent Benefits

  • World Class Products

  • Employee Wellness Initiatives

  • Flexible Work Options

  • Innovative industry and renowned customer base

  • Diversity and Affinity groups

  • Ongoing training and leadership programs

About the company

Why Meltwater?

Meltwater has gone from humble beginnings in Oslo, Norway in 2001 to the global leader in media intelligence with 30,000 global clients today. We provide solutions to help modern PR, communication, and marketing professionals better understand their current media landscape, both in the news & social media.

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values- Moro (fun), Enere (number one) and Respect (Respect). These founding principles stem from our Norweigan roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that focus on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations. We only promote our sales leadership team from within the company, and our goal is to facilitate your long-term professional growth.

Our work is fun, challenging and rewarding, and we’re looking for driven individuals, passionate about learning business by doing it.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.


What we stand forTOM

Moro [‘mo(·)ro]This is the Norwegian word for "fun." We believe that in order to become truly successful, we should all enjoy what we do on a daily basis. That’s why we promote a fun, collaborative working environment, where individuals should feel comfortable and inspired.

Enere [‘e nðr’e]In Norwegian, this means “number one.” At Meltwater, ‘average’ isn’t good enough. Our goal is to build a groundbreaking company, where team members push themselves beyond their comfort zone, to develop as professionals, and as people.

Respekt [re’spekt]The Norwegian word for “respect.” We believe that it matters how a company or an individual becomes successful. We are not willing to achieve success at any cost, and we believe that there is always a right way to become number one.

Erin Giles | Contact Person

I'm interested
Meltwater Americas

Austin
Visit website