The Client Success Representative is responsible for managing, retaining and growing a portfolio of assigned Meltwater Social clients. The Client Success Representative demonstrates a thorough understanding of Meltwater’s products and will be responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.
Actively foster and manage the success of a portfolio of assigned Meltwater clients
Establish a trusted relationship with each client and drive continuous value of our products
Drive engagement & adoption and foster enthusiastic, passionate clients
Be responsible for customer satisfaction, retention, and expansion of existing accounts
Collaborate with the sales teams to onboard and train new clients
Build and conduct executive business reviews, listening to customer feedback and discovering areas of improvement
Collaborate with the Growth Executive team to identify upselling and cross-selling opportunities
Negotiate and close renewal business with c-level executives and decision makers enabling you to meet or exceed your quota
Own churn, retention and growth targets monthly for your specific client accounts
About Meltwater Social
As the global leader in Social Media Software solutions, you will have thousands of global brands to refer to as clients. We typically work with Marketing, Social Media, and Digital departments within most industries, so being able to demonstrate knowledge of the challenges these teams face, as well as a strong understanding of Meltwater's solutions, is key to your success. Our tools are utilised across a wide number of verticals, and you would be working directly with decision-makers in a consultative fashion, giving you exposure to companies and organisations of all shapes and sizes, helping you rapidly expand your business acumen
Skills & Requirements
What You’ll Bring
Must have 2-3 years of B2B sales experience, and a passion for delivering great service to your clients
University degree (any discipline), 2:1 or above
Demonstrable experience over-performing in a fast-paced, high-velocity sales environment
Strong executive presence with excellent verbal and written communication skills, as well as client-facing presentation skills
Enthusiasm for a fast-paced, dynamic work environment
High attention to detail and a consultative, highly tailored client experience
Outstanding time management skills, including the ability to juggle multiple projects simultaneously, prioritize effectively, and meet deadlines
Proven leadership experience
Eligibility to legally work in the UK
What We Will Give You
Cycle to work scheme
20-25 working days of holiday per year
Collaborative, transparent and fun loving office culture
Accelerated professional development and growth programs
About the company
Meltwater has gone from humble beginnings in Oslo, Norway in 2001 to the global leader in media intelligence with 30,000 global clients today. We provide solutions to help modern PR, communication, and marketing professionals better understand their current media landscape, both in the news & social media.
For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.
Meltwater employees embody the work-hard, play-hard spirit through our 3 core values- Moro (fun), Enere (number one) and Respect (Respect). These founding principles stem from our Norweigan roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that focus on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.
At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations. We only promote our sales leadership team from within the company, and our goal is to facilitate your long-term professional growth.
Our work is fun, challenging and rewarding, and we’re looking for driven individuals, passionate about learning business by doing it.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
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