IT Service Manager
- Applications are considered on a rolling basis
- Multiple locations
We are looking for an experienced IT Service Support Manager to join us in our mission to contribute to a greener future. The role is a part of our excellent IT Team and based in Stockholm. By joining us, you will be a key player in providing excellent IT Support to all our users and contribute to building one of the first large scale European battery factories.
We need someone to build and lead our global Service Support Team, who are passionate about leadership, curious and innovative. You love working with people and making them grow. You are committed and enjoy clear and challenging goals in your leadership. You take ownership, have high energy, are results-oriented and like to work in an environment characterized by constant change.
You will report into our Director of Operations & Infrastructure, representing IT Service Support in our Extended IT Leadership team and in other stakeholder collaborations. Your role is also to manage our external service providers and partners.
Work with great people
Skills & Requirements
Responsibilities:
- Build and set the roadmap and strategy for IT Service Support
- Set up and develop all our IT and Digital workplace Services
- Responsible for stakeholder, partner, and supplier management
- Resource planning and allocation for the service offerings of the team
- Lead Site Managers and their teams in all personnel related topics
- Developing, maintaining and reporting KPIs and service level agreements (SLAs) for the service(s).
- Responsible for the lifecycle management of both IT hardware and IT software
- Budget responsibilities
Requirements :
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5+ of experience as a Helpdesk/Service Manager or in a similar role
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Strong technical background
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Ability to work under pressure and thrive in high pace environments
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Excellent leadership and people management skills
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Strong customer service skills
Great Place to Work
World leading technique
Top specialists as team peers
International environment
Fast paced & entrepreneurial culture
Warrant program
Wellness grant
4 semaines de vacances / 4 weeks of vacation
Journées maladie illimitées / Unlimited sick days
Programme de parts / Employee Stock Option Program
RPDB / DPSP
Compte Frais Employés / Employee Spending Account
Télémédecine / Telemedicine
About the company
Northvolt makes green batteries for a blue planet. Affordable cells and high-quality battery systems. All manufactured with a record-low carbon footprint. Purposely built to provide Europe with the opportunity to switch to renewable energy – efficiently and entirely.
To accomplish this, we do things differently. We design, manufacture, and recycle everything under one roof. We even build our own factories. All this is incredibly challenging and requires us to think in unconventional ways. We’re constantly experimenting, learning and adapting to make batteries so great – they will one day make oil history.
Northvolt is growing fast. We’re staffing our international office in Stockholm, our R&D facility, Northvolt Labs, in Västerås, as well as our Gdansk facility for production of battery systems. We're also hiring for our gigafactory Northvolt Ett in Skellefteå, Sweden. We want to work with smart individuals from all disciplines. Strong individuals that truly want to make a positive impact on the future. Those of us already on board share a passion for our mission. We’re prepared to work hard in pursuit of excellence. We enjoy the ride and our main drive is to make a difference for real. As a team, we’re dedicated to thinking new, working hard and having fun.
Olivia Ivkovic | Contact Person
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