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Key Account Manager (Linkfluence)

  • Austin +1 more
  • Austin +1 more

Job Description

Linkfluence provides a wide range of solutions. The Key Account Manager is the cornerstone of the overall customer relationship and support in order to maintain and extend the partnership and grow the global revenue. Being first in line when it comes to developing and strengthening the commercial relationship on a global scale with strategic Key Accounts (Accounts with $500k ACV and above), you will support these accounts globally (with the support of local account managers) for the key account(s) and advocate for your clients internally.

You will be working collaboratively with different team members from Customer Success, Project Management, Customer Support, Sales, Product, etc across our 7 global offices to drive success among your clients and develop our existing businesses.

  • Work actively with local Account Managers to coordinate business development, leveraging our international presence
  • Drive business practices and specific use-cases to effectively support agreements signed with clients
  • Negotiate global agreements in a way that allows and secures growth of the business
  • Drive innovation at the client and proactively present new solutions and services for big clients and key contacts
  • Drive local and global sales efforts to develop new business opportunities. Sponsor upsell and cross-sell initiatives.
  • Provide customers with business analysis reporting that demonstrates a high quality of account management
  • Accurate coordination with internal teams (Customer Success, Project Management, Engineering, Product, etc.)
  • Design and own a strategic plan to grow your accounts aligned with the company’s vision and roadmap

More precisely, you will be in charge of:

  • Driving profitable growth and global revenue for all accounts
  • A portfolio of accounts with a mix of existing key accounts and accounts that can be developed to key accounts
  • Understand, identify and negotiate new business opportunities within your portfolio
  • “Blue Print” accounts (map key contacts, marketing and customer strategy, competitors, policies and processes, etc.)
  • Convert existing contracts to a higher value contract with focus on solutions and secured, recurring revenue
  • Extend contract scope to incorporate additional solutions
  • Open new revenue streams in local Linkfluence markets as well as in new customer countries
  • Share best practices on processes, structures and solutions both internal and external
  • Engage and participate in all relevant strategic projects and opportunities within the customer organization
  • Coordinate retention of client subsidiaries by offering additional services (studies, new dashboards, new solutions.)
  • Build trust and rapport with your clients to drive your strategic plan in a prescriptive manner.

Work with great people

Ruth Liew
Senior Director, Engineering
"What keeps me at Meltwater? Our incredible teams and culture of empowerment."
Bettina Kerz
Director, Content Integrations
"I’ve been given huge opportunities to grow professionally and personally."
Tim Santos
Vice President, Product Management
"I'm motivated every day by Meltwater’s culture of continuous improvement."
Bianca Falconi
Managing Director, Client Acquisition
"Meltwater always pushes me outside of my comfort zone."
Laila Mousa
Account Executive Director
"I started over 9 years ago, learning many new skills through different challenges along the way"
TCA Jayant
Managing Director, India
"Meltwater has given me a platform to help businesses in India realize the importance of external data in their decision-making"
Carstin Hao
Director of Customer Success
"Our passion for realizing people's potential has never been stronger."

Skills & Requirements

Preferred Experience

  • University degree of equivalent work experience
  • You have more than 8 years of experience
  • You have a proven success in managing large portfolio with more than 1.5M€ of annual recurring revenue
  • You’ve had success with a solution-based approach
  • You have significant experience in managing sales within large accounts in the US or abroad
  • You have the ability to build & maintain strong relationships both internally and externally
  • You are passionate about the social data and knowledge of online media and social web.
  • You’re enthusiastic and have great interpersonal skills.
  • You like working within a multicultural and international scope.
  • You describe yourself with keywords like proactivity, rigor, organization and autonomy.

Great Place to Work

  • Over 2,000 amazing colleagues across 25 countries

  • Global opportunities

  • Excellent Benefits

  • World Class Products

  • Employee Wellness Initiatives

  • Flexible Work Options

  • Innovative industry and renowned customer base

  • Diversity and Affinity groups

  • Ongoing training and leadership programs

About the company

Linkfluence first started as a passion project between four students with an ambitious goal: to understand and “map” the social web. With backgrounds in engineering, artificial intelligence, and sociology, these founders soon realized the potential of this idea and launched a company in 2006 to fulfill this potential.

In 2021, Linkfluence was acquired by Meltwater a leading global provider of media intelligence and social analytics. This important achievement and milestone further highlights Linkfluence’s core mission and vision. This also represents a huge opportunity for growth for the company and for Linkfluencers.

Today, Linkfluence is a leading AI-enabled consumer insights company that turns social data into valuable insights for global brands. Our hybrid combination of AI and human expertise is what sets us apart from other social listening players in the industry.

We serve over 500 clients worldwide across all industries, from global brands like LVMH, Nike, and Ralph Lauren, to Danone, Pernod Ricard, and Porsche.

Our team is young, diverse, and ambitious, and we’re growing rapidly. We have 180 people of over 20 different nationalities spread across our offices in Paris, London, San Francisco, New York, Düsseldorf, Shanghai, and Singapore. We are a multicultural organization and are committed to a gender-balanced workforce.

If you’re passionate about staying on top of online trends, if your ambition is to help companies serve their customers, if you’re curious about what’s happening in the world and love to listen to others, and if you’re thrilled to be a part of shaping the future of social media intelligence, then we want to hear from you!**


**Why Meltwater?

Meltwater has gone from humble beginnings in Oslo, Norway in 2001 to the global leader in media intelligence with 30,000 global clients today. We provide solutions to help modern PR, communication, and marketing professionals better understand their current media landscape, both in the news & social media.

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values- Moro (fun), Enere (number one) and Respect (Respect). These founding principles stem from our Norweigan roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that focus on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations. We only promote our sales leadership team from within the company, and our goal is to facilitate your long-term professional growth.

Our work is fun, challenging and rewarding, and we’re looking for driven individuals, passionate about learning business by doing it.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.


What we stand forTOM

Moro [‘mo(·)ro]This is the Norwegian word for "fun." We believe that in order to become truly successful, we should all enjoy what we do on a daily basis. That’s why we promote a fun, collaborative working environment, where individuals should feel comfortable and inspired.

Enere [‘e nðr’e]In Norwegian, this means “number one.” At Meltwater, ‘average’ isn’t good enough. Our goal is to build a groundbreaking company, where team members push themselves beyond their comfort zone, to develop as professionals, and as people.

Respekt [re’spekt]The Norwegian word for “respect.” We believe that it matters how a company or an individual becomes successful. We are not willing to achieve success at any cost, and we believe that there is always a right way to become number one.

Erin Giles | Contact Person

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