What are we looking for?
We are looking for a customer obsessed CSM to join our growing family. As a CSM at Klear, you will own the entire customer journey, constantly ensuring Klear’s customers are successful and receiving continuous value from our platform. You will share best practices, monitor your customers’ progress and ensure ongoing customer satisfaction - while continuously identifying potential risk and expansion opportunities.
As a CSM at Klear, you will:
Onboard new customers and provide ongoing advisory and support to your client base
Own the renewal and expansion journey among all your customers
Conduct periodic executive business reviews
Become a thought leader in influencer marketing and a trusted advisor who guides the customer from campaign strategy to implementation and measurement
Constantly strive to improve your customer experience, satisfaction and knowledge in the influencer marketing world
Create rapport, drive engagement & adoption and foster enthusiastic, passionate clients into true champions of Klear's products
Collaborate with leadership across Sales, Product and Engineering to advocate for your customers
Serve as the main escalation point externally and internally
You’ll excel in this role if you have:
Passion for customer success
Obsession for making customers successful by leveraging technology solutions
2+ years of proven experience in a customer-facing role at a SaaS company
Experience with multi-team collaboration across Product, RnD and Marketing groups
Ability to work effectively under tight deadlines, prioritize and multi-task in a fast-paced environment
Ability to identify and raise red flags on time
Excellent verbal, written, presentation and project management skills
Knowledge in influencer marketing - a plus
Over 2,000 amazing colleagues across 25 countries
World Class Products
Employee Wellness Initiatives
Flexible Work Options
Innovative industry and renowned customer base
Diversity and Affinity groups
Ongoing training and leadership programs
Klear, a Meltwater company, is a leading influencer marketing technology company relied on by brands across 50 markets to build, scale, manage and measure global influencer marketing programs. Clients include some of the world’s top consumer brands who leverage influencer marketing as a key channel for growth. Klear empowers marketers with a complete data driven platform that enables them to optimize campaign performance and achieve the best ROI on their influencer marketing initiatives.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei
And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd
On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.
What we stand forTOM
Moro [‘mo(·)ro]This is the Norwegian word for "fun." We believe that in order to become truly successful, we should all enjoy what we do on a daily basis. That’s why we promote a fun, collaborative working environment, where individuals should feel comfortable and inspired.
Enere [‘e nðr’e]In Norwegian, this means “number one.” At Meltwater, ‘average’ isn’t good enough. Our goal is to build a groundbreaking company, where team members push themselves beyond their comfort zone, to develop as professionals, and as people.
Respekt [re’spekt]The Norwegian word for “respect.” We believe that it matters how a company or an individual becomes successful. We are not willing to achieve success at any cost, and we believe that there is always a right way to become number one.
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