You will be responsible for owning and managing the Tier 2 and 3 IT ServiceDesk Team in Meltwater’s AMS region, reporting to the Global IT Service Desk Manager. You will be responsible for the co-ordination and planning of the wide range of tasks the Tier 2 and 3 teams are responsible for in this region. Working with the Global IT ServiceDesk manager you will help set the IT expectations and work to make this a reality, coordinating effort and resource across the different teams within the IT function.
Manage resource availability and allocation across the AMS regional team.
Partner with the other regional IT ServiceDesk Managers and teams for escalations and handovers
Create and maintain comprehensive documentation.
Ability to report and escalate to Senior Management as needed.
Responsible for providing detailed monthly program reports
Identify, manage and improve KPI’s
SKILLS & EXPERIENCE REQUIRED:
Experience in strategic planning and execution.
Effective leadership skills.
Cisco & Meraki technologies
Solid organisation skills including attention to detail and multi-tasking skills.
Self-motivated and able to work independently
KEY ATTRIBUTES NECESSARY FOR SUCCESS:
Strong service-oriented mentality
Must work well in teams and independently
Ability to manage multiple threads keeping complex programs in view considering all outcomes
Adaptable and open to changes, working within tight timelines
Fresh fruits & free drinks
Personal Branding Support
Ergonomic desks and chairs
Opportunities to travel
Open Source Contributions
Conferences and Tech Talks
Meltwater builds digital intelligence and marketing solutions for a global client base. All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!
Have a look at what life is like at Meltwater. We are more than 1500 people across the globe, so there is a lot going on. To learn even more about who we are and what we do, visit our company profiles on Xing, LinkedIn, Facebook, and Twitter.
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