Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.
Meltwater is recognized as a great place to work for talents globally. We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces”, “Best Companies to Work For” in Hong Kong, Greater China and Japan by Great Place to Work™.
Meltwater operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. MEST has invested over $20million into training 400+ individual entrepreneurs and invested in over 50 early stage tech startups.
Our culture is based on a fundamental belief in people and the potential they possess.
We create a fun, ambitious, collaborative and international working environment where everyone is driven by a growth mindset
We are proud of our entrepreneurial spirit - we organically built our business by developing our own leadership and nurturing talent
We celebrate our victories but don’t rest on old laurels —whether in reaching personal goals or corporate milestones.
About Key Account Manager
You will be at the cutting edge of the media intelligence space by driving strategy and widespread product adoption among a small portfolio of our high yield and high potential clients.
You will challenge existing norms within our industry and act not only as an expert in Meltwater's product set, but as an extension of our clients communication and marketing teams.
You will be working with the Enterprise sales team to identify and execute the opportunity of upsell and cross sell at the assigned accounts.
Measures of success include revenue delivered, client relationship development, up-sell and optimization effectiveness, client satisfaction and retention levels, and contribution to the overall sales team. Territory will be clients based in Japan.
What you will be doing
Create and drive revenue growth within a portfolio of around 20-45 of our high yield and high potential enterprise clients
Meet and exceed sales metrics with both individual and team targets
Maintain active pipeline of forecasted sales to meet monthly, quarterly and annual quota objectives
Increase revenue by negotiating contract renewals for long-term subscriptions while developing up-sale and cross-sale opportunities
Work with various business units within Meltwater to drive revenue opportunities
Build positive, strong, long-lasting relationships with top decision-makers at C-levels and functional levels through with numerous product offerings to increase value and drive market share
Implement strategies to drive business growth and inform decision-making at the C-suite level
Leveraging internal resources and business partners to provide solutions to customers’ challenges
What we would like to see from you
Bachelor degree; open minded, goal-oriented, self-driven
Native level in Japanese (or JLPT N1) and fluent in English
Passion and commitment for customer success
4+ years of solution sales/account management/project management/relevant experience in the area of SaaS, cloud based services, management consulting or in the complex and fast paced business environment
Proven track record of consistently meeting and exceeding target
Ability to develop a strong relationship at executive levels
Ability to remain calm in an ambiguous, fast-paced work environment and to demonstrate thoughtful leadership in assessing problems/opportunities and recommending an approach to solving problems and pursuing opportunities
Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
Meltwater offers a very competitive compensation plan with accelerating commissions and tremendous upside earnings potential.
The perks of working with us!
Competitive Compensation Package
Prizes, spiffs, and additional sales incentives
20 paid holidays
Training program, conference, seminar for your personal and professional growth
Health Insurance and Annual Health Exam
Fun, ambitious and international working environment
Commute Transportation Allowance（通勤手当）
Fun team outings
Competitive salary & bonuses
Accelerated Career Path
Responsibility & Ownership from Day One
An Irreverent & Fun-Filled Work Environment
Overseas Conference & Progression Opportunities
A uniquely Meltwater culture like no other
Flat hierarchy and strong support groups
Diverse, high-performance & collaborative teams
Generous vacation leave & medical benefits
Global presence with flexible work arrangements
With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.
Our Belief in People
For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.
Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.
At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.
We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it.
Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.
Visit our Careers Page and find out more!
Greater China: https://www.meltwatercncareer.com/