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Client Success Manager (Linkfluence)

  • Applications are considered on a rolling basis
  • Austin +1 more
  • Applications are considered on a rolling basis
  • Austin +1 more

What are we looking for?

We are looking for a talented and passionate person to contribute to Customer onboarding and Satisfaction!

Objectives:
• Translate client social media listening needs into clear, effective, actionable projects within our platform ¨Radarly¨
• Strive for top level satisfaction for all Radarly clients worldwide
• Optimise the data to provide cost efficiency social listening projects, putting in place intelligent, noise-free search architectures

As a CSM at Linkfluence, you will:

• Implement, maintain and troubleshoot clients’ Radarly projects: advise clients on their project structure, tailor Boolean queries for optimal data collection, identify and solve data collections problems
• Design architecture to achieve customer requirements
• Design tailor-made trainings for customers and make them powerful Radarly users
• Proactively engage the clients with use cases adapted to their business to drive usage
• Serve as an escalation point for customer issues ensuring they are resolved as quickly and efficiently as possible, leveraging resources across different departments as necessary
• Contribute to the department ongoing process and methodologies improvement to help improve and increase the customer value.
• Handle C-level external stakeholders

Work with great people

Ruth Liew
Senior Director, Engineering
"What keeps me at Meltwater? Our incredible teams and culture of empowerment."
Bettina Kerz
Director, Content Integrations
"I’ve been given huge opportunities to grow professionally and personally."
Tim Santos
Vice President, Product Management
"I'm motivated every day by Meltwater’s culture of continuous improvement."
Bianca Falconi
Managing Director, Client Acquisition
"Meltwater always pushes me outside of my comfort zone."
Laila Mousa
Account Executive Director
"I started over 9 years ago, learning many new skills through different challenges along the way"
TCA Jayant
Managing Director, India
"Meltwater has given me a platform to help businesses in India realize the importance of external data in their decision-making"
Carstin Hao
Director of Customer Success
"Our passion for realizing people's potential has never been stronger."

Skills & Requirements

You’ll excel in this role if you have:

  • Passionate about the digital ecosystem, online media and the social web, big data
  • Have a first significant experience in similar position in a software editor company, MarTech software or a Digital Marketing Agency is a plus.
  • Strong organizational skills, ability to summarize and structure
  • Agility and problem solving mindset
  • Able to multitask under pressure
  • Experience in managing clients’ accounts, you know how to understand their needs
  • Enthusiastic with great interpersonal skills, proactive, dynamic, autonomous and ambitious
  • Advanced Excel skills
  • Fluent in English and French. A third language is a plus.
  • Have a good command of Zendesk or equivalent
  • Knowledge of FullStory is a plus

Who Is Linkfluence?

Linkfluence first started as a passion project between four students with an ambitious goal: to understand and “map” the social web. Today, Linkfluence is a leading AI-enabled consumer insights company that turns social data into valuable insights for global brands. Our hybrid combination of AI and human expertise is what sets us apart from other social listening players in the industry.

We serve over 500 clients worldwide across all industries, from global brands like LVMH, Nike, and Ralph Lauren, to Danone, Pernod Ricard, and Porsche.

In 2021, Linkfluence was acquired by Meltwater, a leading global provider of media intelligence and social analytics. This important achievement and milestone further highlights Linkfluence’s core mission and vision. This also represents a huge opportunity for growth for the company and for Linkfluencers.

Our team is young, diverse, ambitious, and growing rapidly. We have 180 people of over 20 different nationalities spread across our offices in Paris, London, San Francisco, New York, Düsseldorf, Shanghai, and Singapore. We are a multicultural organization and are committed to a gender-balanced workforce.

If you’re passionate about staying on top of online trends, if your ambition is to help companies serve their customers, if you’re curious about what’s happening in the world and love to listen to others, and if you’re thrilled to be a part of shaping the future of social media intelligence, then we want to hear from you!

Great Place to Work

  • Over 2,000 amazing colleagues across 25 countries

  • Global opportunities

  • Excellent Benefits

  • World Class Products

  • Employee Wellness Initiatives

  • Flexible Work Options

  • Innovative industry and renowned customer base

  • Diversity and Affinity groups

  • Ongoing training and leadership programs

About the company

Why Meltwater?

Meltwater has gone from humble beginnings in Oslo, Norway in 2001 to the global leader in media intelligence with 30,000 global clients today. We provide solutions to help modern PR, communication, and marketing professionals better understand their current media landscape, both in the news & social media.

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values- Moro (fun), Enere (number one) and Respect (Respect). These founding principles stem from our Norweigan roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that focus on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations. We only promote our sales leadership team from within the company, and our goal is to facilitate your long-term professional growth.

Our work is fun, challenging and rewarding, and we’re looking for driven individuals, passionate about learning business by doing it.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.


What we stand forTOM

Moro [‘mo(·)ro]This is the Norwegian word for "fun." We believe that in order to become truly successful, we should all enjoy what we do on a daily basis. That’s why we promote a fun, collaborative working environment, where individuals should feel comfortable and inspired.

Enere [‘e nðr’e]In Norwegian, this means “number one.” At Meltwater, ‘average’ isn’t good enough. Our goal is to build a groundbreaking company, where team members push themselves beyond their comfort zone, to develop as professionals, and as people.

Respekt [re’spekt]The Norwegian word for “respect.” We believe that it matters how a company or an individual becomes successful. We are not willing to achieve success at any cost, and we believe that there is always a right way to become number one.

Erin Giles | Contact Person

I'm interested
Meltwater Americas

Austin +1 more
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