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Customer Marketing Manager, EMEA (m/f/d)

  • Applications are considered on a rolling basis
  • Applications are considered on a rolling basis

Meltwater is looking for a skilled, full-time Customer Marketing Manager who will be responsible for managing customer marketing initiatives on an EMEA level. This person will play an integral role in developing and executing customer marketing strategies that drive product engagement and revenue.

As a key member of the marketing team, you will build strong relationships with customers through engaging marketing campaigns. Your strategies will directly benefit the sales and marketing teams by increasing customer advocacy (including referrals, testimonials, references, etc.), identifying cross-sell and upsell opportunities, and increasing loyalty and retention. We are looking for a data driven Customer Marketing Manager with creative marketing and communication skills to engage and motivate customer advocates, and take our customer marketing to the next level.

Your area of responsibility includes:

  • Collaborate with Sales, Account and Product Managers to maintain a customer lifecycle strategy focused on success, retention, and growth.
  • Develop a customer segmentation approach for the EMEA database to ensure customer driven communications.
  • Create tailored communications across new and existing channels like email, website, case studies, blog, webinars, etc. that encourage customer retention and expansion.
  • Own the email marketing and marketing automation for all customer marketing activities, including a tailored customer nurturing strategy for several segments, product releases and general communications.
  • Develop a customer centric event strategy and work with the local team on the execution of Business Breakfasts, conferences, summits, trade shows, digital events & lunches.
  • Work closely with the Customer Experience team to leverage our client-facing Meltwater education services.

Skills & Requirements

What you’ll bring

  • Completed studies in the field of, or with focus on, Marketing, PR, Media/Communication Sciences, Digital Media, Sales or related fields of study
  • 3+ years of professional experience in Customer Marketing
  • Experience in Email Marketing / Automation Software
  • Strong understanding of the B2B Customer Life Cycle
  • Strong writer and content creator
  • Strong understanding of Marketing Data & Analytics
  • Initiative, reliability and team spirit as well as a good sense of humor and creativity

What we offer you

  • An exciting position with a steep learning curve and great opportunities for career advancement
  • An attractive salary with bonus opportunities
  • Short decision-making processes and an agile team in an international company
  • Space for your ideas and responsibility for your own projects from day 1
  • Further education through coaching
  • Flat hierarchies and strong corporate culture
  • Corporate events, snacks, fruit, drinks

Meltwater is the international market leader for Media Intelligence solutions. We specialize in monitoring and analyzing large volumes of data from the online and social media sectors. We help more than 25,000 customers worldwide to gain valuable insights and knowledge about their markets and business areas. Meltwater is one of the fastest growing software companies in the world, and our success is based on ambitious, intelligent and energetic employees.

Are you interested? Then apply for a job with us today!

About the company

Fondé à Oslo en Norvège en 2001, le Groupe Meltwater est aujourd'hui le leader mondial de la media intelligence. Depuis 2001, nous avons grandi de façon organique jusqu'à notre entrée en bourse sur Euronext en Décembre 2020.

Nous comptons aujourd'hui plus de 2500 employés, répartis au sein de 60 bureaux dans 27 pays différents – notre Siège Social se situant dans la Silicon Valley. Meltwater est l'une des entreprises SaaS qui connait la plus forte croissance en Europe, et notre expansion a échelle mondiale se poursuit. Les outils développés par Meltwater permettent à nos clients d'accéder à l'information stratégique sur les médias web et réseaux sociaux, de dynamiser leur croissance et développer leurs marques en comprenant mieux leurs clients, marchés et communautés. Meltwater propose des solutions SaaS en B2B à plus de 30,000 clients dans 30 pays.

« Notre intérêt et notre investissement envers des personnes extraordinaires est la clé du succès international de Meltwater » - Jorn Lyseggen - Fondateur.


Lea Manthey | Contact Person

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