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Client Success Account Manager, JAPAN

  • Tokyo
  • Tokyo

About us

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.

Meltwater is recognized as a great place to work for talents globally. We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces” by Great Place to Work™.

Meltwater operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. MEST has invested over $20million into training 400+ individual entrepreneurs and invested in over 50 early stage tech startups. Learn more about us on https://www.meltwater.com/ and https://outsideinsight.com/

Our Culture
Our culture is based on a fundamental belief in people and the potential they possess.

  • We create a fun, ambitious, collaborative and international working environment where everyone is driven by a growth mindset

  • We are proud of our entrepreneurial spirit - we organically built our business by developing our own leadership and nurturing talents

  • We celebrate our victories but don’t rest on old laurels —whether in reaching personal goals or corporate milestones.

Meet with the team

At Meltwater, we believe that our success is directly tied to the business value our clients derive from our media intelligence solutions.

To ensure clients realize business value at every stage in their journey with us, our Client Success team is committed to delighting our clients with every interaction - from understanding client needs to delivering the right set of offerings that result in highly successful clients.

About this role

You will act as the trusted partner for your clients to consult them on how to meet their business objectives and guide them through their business decisions with Meltwater.

You will be dedicated to maintaining strong relationships with our clients and proactively seeking out opportunities for growth during the life of the client’s subscription. You will partner with various parties to provide a seamless client experience and always have your clients' best interest in mind to ensure they are set up for success.

The ideal candidate with experiences in Sales & Client management will thrive in a fast-paced, start-up environment while managing the full client life-cycle. Demonstrated success in exceeding objectives and communication will be key in this challenging role.

What you will be doing

  • Overall accountability for your client’s success, which includes: increasing engagement, product demonstrations, customer retention and growth, and overall satisfaction

  • Establishing a trusted strategic advisor relationship with your clients and driving continued value of our products and services

  • Create and implement Success Plans to drive clients towards the adoption of additional use-cases

  • Train new clients on how to use the Meltwater platform in a way that is tailored to their specific use-case and implementation

  • Own, drive and lead the renewals process end to end (from opportunity identification to negotiation to close)

  • Proactively engage with key decision makers to identify clients needs, requirements and uncover roadblocks to ensure on- time commitments

  • Maintain and report forecast of renewals in your territory

  • Work collaboratively with sales operation to negotiate and execute the renewal contracts that align with client goals

  • Analyze data and trends to discover and identify the upsell/cross sell opportunities within your client base

  • Monitor clients usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success

  • Develop a good understanding of typical business challenges faced by our clients and common objectives to appropriately map Meltwater features and associated business benefits to address their needs

  • Serve as the voice of client and collect feedback to drive continuous improvement across all areas including product

Work with great people

Christina Yu
Senior Business Development Manager
"Taking a job in sales took a lot of courage because it’s all about taking full ownership of my accomplishments and unlocking new sales targets."
Isaac Zhang
Managing Director, Client Success
"If you are chosen, that means we believe in you 100% and will be 100% committed to developing your potential."

Skills & Requirements

We would love to see…

  • 1+ year experience in client facing role (account management/project management/management consulting/)

  • Native in Japanese (or JLPT N1) and fluent in English; Bachelor Degree

  • Great communication and interpersonal skills

  • Outstanding conflict resolution, problem solving and negotiation ability

  • Ability to work independently and as a member of collaborative team member

  • Self-motivated, able to thrive in a fast-paced and high performance environment

  • Own analytical and creative mind to solve complex business problems

  • A passion for entrepreneurship, solution selling and customer service

  • Open to feedback and dedication to consistent self-improvement

The perks of working with us!

  • Awesome coworkers

  • Competitive Compensation Package - we have an uncapped commission scheme!

  • Prizes, spiffs, and additional sales incentives.

  • 20 paid holidays

  • Training program, conference, seminar for your personal and professional growth

  • Comprehensive Medical insurance for you

  • Business travel life insurance

  • Fun, ambitious and international working environment

  • Commute support(通勤手当)

  • Fun team outings

  • Well stocked kitchen with lots of snacks and drinks

  • And more…

Great Place to Work

  • Competitive salary & bonuses

  • Accelerated Career Path

  • Responsibility & Ownership from Day One

  • An Irreverent & Fun-Filled Work Environment

  • Overseas Conference & Progression Opportunities

  • A uniquely Meltwater culture like no other

  • Flat hierarchy and strong support groups

  • Diverse, high-performance & collaborative teams

  • Generous vacation leave & medical benefits

  • Global presence with flexible work arrangements

About the company

About Meltwater

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.


Our Belief in People

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.

We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it.

Culture

Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.

  • Moro [‘mo(·)ro]
    Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
  • Enere [‘e nðr’e]
    Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
  • Respekt [re’spekt]
    Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
  • MER
    An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.


Visit our Careers Page and find out more!

Global: https://careers.meltwater.com/

Greater China: https://www.meltwatercncareer.com/


Michelle Zhan | Contact Person

I'm interested