IT Service Desk Manager, Tier 1
You will be responsible for owning and managing the Tier 1 IT Team in Meltwater’s Bangalore Office, reporting to the Global IT Service Desk Manager. You will be responsible for the co-ordination and planning of the wide range of tasks the Tier 1 team are responsible for. Working with the senior IT ServiceDesk team you will help set the IT expectations and work to make this a reality, coordinating effort and resources across the different teams within the IT function.
Coordinate across the Tier 1 and Tier 2 Service Desk teams to accomplish all assigned projects and tasks.
Lead, coordinate and participate in key process improvements
Create and maintain comprehensive documentation.
Ability to report and escalate to Senior Management as needed.
SKILLS & EXPERIENCE REQUIRED:
Effective leadership skills.
Solid technical background would be useful with experience in:
Cisco & Meraki technologies
Intune and Jamf technologies
KEY ATTRIBUTES NECESSARY FOR SUCCESS:
Must work well in teams and independently
Strong decision-making skills
Adaptable and open to changes, working within tight timelines
Ability to think outside of the box.
Fresh fruits & free drinks
Personal Branding Support
Ergonomic desks and chairs
Opportunities to travel
Open Source Contributions
Conferences and Tech Talks
Meltwater builds digital intelligence and marketing solutions for a global client base. All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!
Have a look at what life is like at Meltwater. We are more than 1500 people across the globe, so there is a lot going on. To learn even more about who we are and what we do, visit our company profiles on Xing, LinkedIn, Facebook, and Twitter.