Oh oh! Awesome! {$ msg.text $} ({$ msg.count $})
Client Success Account Manager
I'm interested

Industry

Media Intelligence

Category

Sales & Business Development

Experience

Experienced

Location: Shanghai

Visit website

Contact Person
Jessie Qin

Job Description

About us

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.

Meltwater is recognized as a great place to work for talents globally. We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces”, “Best Companies to Work For in Hong Kong”, “Best Companies to Work For in Greater China” by Great Place to Work™.

Meltwater operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. MEST has invested over $20million into training 400+ individual entrepreneurs and invested in over 50 early stage tech startups. Learn more about us on https://www.meltwater.com/ and https://outsideinsight.com/

Our Culture

Our culture is based on a fundamental belief in people and the potential they possess.

  • We create a fun, ambitious, collaborative and international working environment where everyone is driven by a growth mindset
  • We are proud of our entrepreneurial spirit - we organically built our business by developing our own leadership and nurturing talent
  • We celebrate our victories but don’t rest on old laurels —whether in reaching personal goals or corporate milestones.

Meet with the team

At Meltwater, we believe that our success is directly tied to the value our clients derive from our services. To ensure clients realise business value from their investment at different stages in their journey with us, our Client Success team are committed to delighting our clients at every interaction, from understanding what our clients needs, to create and deliver the right set of offerings that result in highly successful clients.

About this role

You will act as a trusted commercial partner to empower our clients in the SME tier to continue transforming their brand efforts and meeting their objectives through Meltwater solutions. You will be responsible for managing daily account management works to commercial conversations (including contract renewals and upsells), and developing strategies to drive portfolio growth for clients in the SME tier in Greater China. You will coordinate and collaborate with cross-functional teams (including Sales, Marketing, Support, etc.) to deliver a world class experience high growth SME business.

The ideal candidate with experiences in Sales & Client management will thrive in a fast-paced, start-up environment while managing the full client life-cycle. Demonstrated success in exceeding objectives and communication will be key in this challenging role.

What you will be doing?

  • Own and manage the success of over 60 accounts under SME tier across industry, to ensure we increase revenue and drive that portfolio to be a strategic part of the Meltwater Greater China business
  • Develop individual account expansion strategies to hit the renewal and upsells targets monthly
  • Maintain and report forecast of renewals for your portfolio
  • Guide new clients to utilize the Meltwater global and local platforms
  • Through understanding the changing needs of client, analyze client usage data, health indicators and trends to identify the upsell/cross sell opportunities and formulate the sales strategies within your client base
  • Serve as the client's voice to drive continuous improvement for our platform and solutions

We would love to see…

  • At least 2 years experience in a client services/account management/project management/management consulting/client experiences role
  • University Degree of any disciplines with strong academic results
  • Fluent in written and spoken English and Mandarin (mandatory)
  • Exceptional communication and interpersonal skills
  • A genuine desire to help small businesses and to evangelize the Meltwater product
  • Ability to analyze data to drive decision-making and recommendations
  • An ability to prioritize your workload
  • Outstanding conflict resolution, problem solving and negotiation ability
  • You're an overachiever. You never quit, never take no for an answer, and ultimately succeed in everything you do
  • You enjoy working in a fast-paced, client-focused and team oriented environment
  • Openness to feedback and dedication to consistent self-improvement

Meltwater offers a competitive career path with accelerated expectations and challenges. The vision in China is to enable young people to challenge the norm. You will follow a group of passionate executors with deep knowledge in this sector.

The perks of working with us!

  • Awesome coworkers
  • Competitive Compensation Package - we have uncapped commission scheme!
  • Prizes, spiffs, and additional sales incentives.
  • 20 paid holidays
  • Training program, conference, seminar for your personal and professional growth
  • Comprehensive Medical insurance for you
  • Business travel life insurance
  • Fun, ambitious and international working environment
  • Gym Allowance
  • Fun team outings
  • Well stocked kitchen with lots of snacks and drinks
  • And more…
About the company

About Meltwater

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.


Our Belief in People

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.

We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it.

Culture

Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.

  • Moro [‘mo(·)ro]
    Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
  • Enere [‘e nðr’e]
    Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
  • Respekt [re’spekt]
    Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
  • MER
    An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.


Visit our Careers Page and find out more!

Global: https://careers.meltwater.com/

Greater China: https://www.meltwatercncareer.com/

I'm interested