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Local Support Specialist

  • Application Deadline: Aug. 15, 2021
  • Stockholm
  • Application Deadline: Aug. 15, 2021
  • Stockholm

As part of our business change, we are now strengthening our digitization opportunities and are looking for a Local Support Specialist.

As a Local Support Specialist, you will be a part of the IT Service Support team in Stockholm. In your daily work, you will be helpful with all IT and system-related issues. You will support by phone, in our case management system ServiceNow and face to face. You will be in close collaboration with other Local Support Specialists in Sweden, Denmark and Finland as well as Core Service Specialists and IT Service Delivery Managers.

Work with great people

Parisa Amoor
Recruitment Specialist
"At Scandic we see people's differences as a strength, we take care of each other's unique potential."
Helena Blomberg
Call Centre Manager
"I get great opportunities for development and do it together with lovely colleagues."

Skills & Requirements

As a Local Support Specialist you will:

• Ensure that our colleagues receive high customer service and support in IT
• Work with incoming cases in Scandic's ITSM tool (ServiceNow), perform initial troubleshooting and solve the cases using e.g. knowledge base articles and work-arounds
• Collaborate with specialists and other colleagues within the IT department to solve more challenging and time-consuming incidents and problems
• Work in accordance with the Incident and Problem Management process

Experiences you bring and share with us:

  • Experience from previous work in IT Service Support
  • High learning ability and adaptable to flexible working methods
  • Can handle many things at once and ability to prioritize
  • Passion for helping others
  • Positive and flexible team player
  • Knowledge of the ITIL framework
  • Experience from one or more case management systems in IT, for example ServiceNow
  • Good and broad IT understanding
  • Solid Swedish and English skills in speech and writing

Information about the position

This is a permanent full-time job. You will have scheduled readiness during evenings, nights and weekends.

We only accept applications via our website. All applications will be processed on an ongoing basis with a start in beginning of August.

If you have ambitions to develop, you will have room to grow in your role. The development opportunities within our organization are endless. We look forward to welcoming you to us at Scandic.

Great Place to Work

  • Professional and personal development

  • Partner discounts

  • Family & Friends discounts

  • Discounts when eating, drinking & staying with us

  • Flexible office working hours

  • Competitive pension scheme

About the company

We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking – contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.

Do you share our values?





Visste du att... TOM

TOM...uppmuntrar alla att göra skillnad för miljön och att det var en av våra kollegor inom housekeeping som kom på idén om ”häng-upp-handduken”.

TOM...i Sverige blivit rankad som besöksnäringens mest attraktiva arbetsgivare flera år i rad, i Visitas årliga undersökning.

TOM... bara serverar kaffe som serveras är ekologiskt och Fairtrade eller UTZ-certifierat.

TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare elva år i rad, av Sustainable Brand Index.

TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.

Did you know that...TOM

TOM... “Hang up your towel” is one of Scandic’s innovative ideas within sustainability and was initiated by one of our housekeepers.

TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.

TOM... we only serve coffee that is ecologic, and FairTrade or UTZ-certified.

TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eleven years in a row, by Sustainable Brand Index.

Julia Köpsén | Contact Person

I'm interested
Scandic Hotels Group

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