As part of our business change, we are now strengthening our digitization opportunities and are looking for a Local Support Specialist.
As a Local Support Specialist, you will be a part of the IT Service Support team in Stockholm. In your daily work, you will be helpful with all IT and system-related issues. You will support by phone, in our case management system ServiceNow and face to face. You will be in close collaboration with other Local Support Specialists in Sweden, Denmark and Finland as well as Core Service Specialists and IT Service Delivery Managers.
As a Local Support Specialist you will:
• Ensure that our colleagues receive high customer service and support in IT
• Work with incoming cases in Scandic's ITSM tool (ServiceNow), perform initial troubleshooting and solve the cases using e.g. knowledge base articles and work-arounds
• Collaborate with specialists and other colleagues within the IT department to solve more challenging and time-consuming incidents and problems
• Work in accordance with the Incident and Problem Management process
Experiences you bring and share with us:
Information about the position
This is a permanent full-time job. You will have scheduled readiness during evenings, nights and weekends.
We only accept applications via our website. All applications will be processed on an ongoing basis with a start in beginning of August.
If you have ambitions to develop, you will have room to grow in your role. The development opportunities within our organization are endless. We look forward to welcoming you to us at Scandic.
Professional and personal development
Family & Friends discounts
Discounts when eating, drinking & staying with us
Flexible office working hours
Competitive pension scheme
We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking – contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.
Do you share our values?
BE A PRO
Visste du att... TOM
TOM...uppmuntrar alla att göra skillnad för miljön och att det var en av våra kollegor inom housekeeping som kom på idén om ”häng-upp-handduken”.
TOM...i Sverige blivit rankad som besöksnäringens mest attraktiva arbetsgivare flera år i rad, i Visitas årliga undersökning.
TOM... bara serverar kaffe som serveras är ekologiskt och Fairtrade eller UTZ-certifierat.
TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare elva år i rad, av Sustainable Brand Index.
TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.
Did you know that...TOM
TOM... “Hang up your towel” is one of Scandic’s innovative ideas within sustainability and was initiated by one of our housekeepers.
TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.
TOM... we only serve coffee that is ecologic, and FairTrade or UTZ-certified.
TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eleven years in a row, by Sustainable Brand Index.