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Carrier Integration Specialist

  • Applications are considered on a rolling basis
  • Norway +7 more
  • Applications are considered on a rolling basis
  • Norway +7 more

About the Carrier Management organization

Carrier connectivity is the very foundation of our company and we are the team that will make this foundation as solid as possible, allowing us to grow and thrive.

We are making sure that we implement the right carriers as efficiently as possible, that we make the most of our carrier library, that we keep our carrier related customer promises, and that we nourish and develop the relationships with our carriers.

We are building the best Carrier Library in the world.

About the job

As a Carrier Integration Specialist, you are the technical liaison between us and the carrier. You will acquire an extensive knowledge about the carrier’s service offering and the carrier’s technical interfaces which you will combine with a deep understanding of the product platform you work on including best practices for carrier service integration. Based on this understanding you define work packages for the development team and make sure they have all the answers they need. Next to this, you need to test, validate and implement all carrier related developments together with the development team.

You will join the DeliveryHub Carrier Library team, which is the team responsible for making sure that nShift's strategic carrier library is maintained and kept up to date. Your work is driven by the needs the organization, such as requests for changes on current carriers, support related to the carrier library as well as helping to resolve incidents and bugs. In this role you will report to Iver Ueland, Carrier Library Manager DeliveryHub.

Carrier connectivity is vital to us and you are the expert on exactly this.

Your assignment

The primary task for you as a Carrier Integration Specialist is to truly understand the carrier’s transport services and make sure that we build and maintain a carrier library with the right quality.

  • Own and drive changes to our carrier libraries. A change can be everything from a minor bug fix to a full implementation of a new major transport service or a full re-build of a current service.
  • Manage the dialogue with the carrier’s technical counterparts, making sure we have all the needed information, and that the carrier understands what is needed on their end.
  • Take the end-to-end responsibility for each task, large or small, making sure you find all the answers you need and that all the necessary work is completed to deliver a fully functional carrier connection to our customers
  • Read, analyze, and understand technical documentation as well as service definitions from the carrier, translating this into work packages for development.
  • Test and validate all developments with all internal and external stakeholders.
  • Properly document your work so that others can find and easily understand what’s been done.
  • Diligently work according to defined processes, using the assigned tools to support your work as well as the work of your colleagues and the whole organization.
  • Apply principles for chargeable time, secure proper work orders, and report time spent for billing purposes.
  • Support the rest of the organization based on your deep knowledge of carriers and implemented carrier services.
  • Take active part in general development of the product platform including best practices for carrier service implementation and maintenance.
  • Act as an ambassador, promoting our company in the relationship with carriers as well as other external parties and actively work to establish good relationships.
  • Realize you are the link between all internal departments, the Carrier Management organization, and all external stakeholders such as customers and carriers.
  • Understand that you work with the very core of our product and that there will be times when extraordinary efforts will be needed to solve issues with customer impact.
  • Be prepared to occasionally travel to meet carriers or other external parties in physical meeting.
  • Keeping an open and proactive mind, always looking for new ways to reach the overall objective of the Carrier Organization – the best carrier library in the world.

Work with great people

Erik Meyer
Head of Global Presales
"I meet so many interesting people and companies daily in my job. I really enjoy building our ecosystem of partners."
Sofie Johansson
Customer Support Agent
"Our Customer Support is an important part of our strategy; Providing competent and good support gives us satisfied users!"
Terhi Louhelainen
Support & Operations
"I want to find the best solution for the customers and want them to be happy. We have very professional people at work here and I’m proud of that."

Skills & Requirements

Your profile

  • You are passionate about carriers. You know what they mean to our business and how we fit into theirs. You know what it takes to win them over to our side.
  • You are analytical and able to work independently to overcome issues and solve the task at hand. You finish what you have started.
  • You are curious and constructive, and you like troubleshooting and debugging.
  • You are helpful and open to cooperation with others. You are not afraid to support wherever needed.
  • You can express yourself well both vocally and in writing. You can document your work in a structured and understandable way.
  • You have high standards, for yourself as well as for others, and you make sure to deliver your tasks with a high quality.
  • You are proficient in English. Additional language skills are an advantage.
  • You have experience with technical integration between systems and in working with requirements towards development teams.
  • You have experience from the logistics and preferably from the transportation industry, or from systems integration.
  • You have experience in technologies such as API’s (REST and SOAP) as well as with XML and EDIFACT files.
  • It’s an advantage if you have experience from our domain, either from a MCPMS platform like Delivery Hub, or from working with the carrier systems we integrate with.

If you have any questions, or would like to apply to this position please contact Iver Ueland, [email protected]

About the company

Established in 2021, nShift is the global leading provider of cloud delivery management solutions enabling the frictionless shipment and return of almost 1 billion shipments across 190 countries. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 490 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium, Romania and Switzerland.

1997Unifaun and Consignor was founded

1997Pacsoft Online is launched

2010Established in Finland

2010+400 millions of shipments handled through our platforms during the year

2014Merger between Unifaun and Memnon Networks

2014Established in Poland

2016Established in Norway

2017The App "My Parcel" and Unifaun Delivery Checkout are launched

2018More than a half billion parcels handled through our systems!

2019Transsmart (NL) was acquired!

2021Unifaun and Consignor merged

2021Unifaun, Consignor, Transsmart and Returnado become nShift - Global Leader in Cloud Delivery Management Solutions

Iver Ueland | Contact Person

I'm interested
nShift

Norway +7 more
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