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Technical Service Manager

  • Application Deadline: Aug. 12, 2021
  • Munich
  • Application Deadline: Aug. 12, 2021
  • Munich

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

We are looking for a Technical Service Manager with full language proficiency in German and English to enable the business success and growth of our partners.

You will be based in our office in Munich, Germany, and will be responsible for services toward partner accounts in DACH Region. You will develop deep relationships with the partner organizations to enable satisfaction, loyalty and achievement of the business objectives together!

You will be supporting our focus partners in designing and operating security proposition and services towards their end-customers. You will also be proving the trainings to partner customer care units to support F-Secure products. You will help partners to be getting the best support from us by being the link between the partner and F-Secure support.

In this role, you will be operating in alignment with F-Secure sales strategy and ensure that we deliver the unique offering which combines products and services built on the top of them. You will be helping partners to develop their offering by sharing the latest developments in our product portfolio, roadmap and business models. You will also be supporting global company initiatives, campaigns and launches, and develops and drives partner specific activities and contribute to the region’s sales and planning process and global service enable strategic planning.

What are we looking for?

  • You have good knowledge of Telco IT environment and network architecture including DNS and other networking concepts (TCP/IP, network security and LAN/WAN technologies).
  • You have very good understanding of Security as a Service technology and its delivery methods.

  • You are team player with experience in delivering IT projects to big organizations.

  • You are person enjoying interaction with clients with ability to articulate technical concepts into business insights that can be understood by executives.

  • You have consistent and logical approach to time management and prioritization.

  • You are a quick learner, intellectually curious and a problem solver.

  • You work well in an environment where micro-management is not part of the culture.

  • You have excellent communication skills ( German & English )

Bonus points

  • You are experienced working with/for telco, ISP's and service providers.
  • You have good understanding of CPE's ( routers)
  • You have understanding of application development and app stores submitions process.

What will you get from us

  • Freedom – you will have the opportunity to define new ways of working how we engage with our customers, and how product value gets represented.

  • You will work together with experienced and enthusiastic colleagues, and within F-Secure you'll find some of the best minds in the cyber security industry.

  • Your work will be clearly visible and recognized – all over the world and across our business units.

  • You can rely on the support from the entire F-Secure leadership including our top executives.

  • You will have great potential to learn being part of ecosystem unifying 200 operators from around the globe.

  • You will have opportunity to have an impact on the business growth by enabling partners to grow their service portfolio and be part of the strategic vision creation of how partner service offering should look like in the future.

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
Malware Analyst
"I joined F-Secure straight after graduating and now, 10 years later, I am still happy to be here."
Ruediger Trost
Pre-Sales Manager
"After more than 11 years, I still go to the office with a smile, even if it is a Monday morning =)"

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now.

1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure