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Solution Architect, Professional Services

  • London +1 more
  • London +1 more

The Customer Services organization includes the Professional Services and Customer Support functions, and is made up of more than 550 Basware experts globally.

Professional Services, made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide services that help Basware customers adopt, optimize and accelerate the benefits of their Basware solutions and services. Customer Support provides professional help to our customers to manage operational and service issues that arise from using our services.

Customer Services draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.

As part of Basware’s professional services organisation, work with industry experts and play a key role in enabling global organisations on their digital transformation journeys!

In the role of solution architect you play a pivotal role throughout the customer lifecycle leading on:

  • advising and guiding prospects and customers on best practice
  • translating customer business needs into end to end solution designs
  • ensuring the Basware solutions are integrated with the customers enterprise architecture
  • securing high standards of quality in the implemented customer solutions
  • helping customers maximise the benefits of the solutions in use

In fulfilling these duties the role is made up of the following responsibilities:

SOLUTION SCOPING

  • Select and apply appropriate methods to guide and define the scope of solutions that that are required to unlock the desired outcomes of prospects and customers.
  • Effectively manage, in collaboration with the project manager, the defined solution scope throughout the delivery of the solution.

SOLUTION DESIGN

  • Develop designs that are both achievable with using standard product features and meet the business and technical requirements of global enterprise customers;
  • Advise in selecting the optimal integration strategy and methods;
  • Document designs and ensure they are fully understood by the customer

SOLUTION CONSULTING

  • Provide expert-level advice and guidance on best practice for prospects and customers through all stages of the customer lifecycle
  • Able to solve complex challenges and ensure optimal usage of our solutions

SOLUTION DELIVERY

  • Understand and apply solution delivery practices and concepts in a range of environments
  • Guide the build, test and deployment of the Basware solution
  • Secure the quality and sustainability of the implemented solution
  • Lead a technical team through the different phases of the delivery lifecycle

QUALITY MANAGEMENT

  • Assure solutions or features that are free from errors and deficiencies;
  • Follow the standard Basware delivery quality assurance, principles and/or standards

COMMUNITY PRACTITIONER

  • Actively participate in the global Basware architecture community
  • Mentoring of other Basware resources
  • Contribute to developing and maintaining tools, methodologies, templates and best practices

Work with great people

Hanna Ikonen
Team Leader, Customer Services
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Sam Bradner
Senior Content Designer
"Best part of my job is flexibility and variability. I don´t really have a typical day, and I like that!"
Kevin Kamau
Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Communications Specialist
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
Director, Customer Service
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."

Skills & Requirements

SKILLS AND CANDIDATE QUALIFICATIONS:

At Basware you will be part of a profitably growing, dynamic and forward-looking company. We have an open working atmosphere and great Basware spirit. We offer you competitive compensation aligned with your competencies and performance, a supportive team and an opportunity to build your career in an international environment that empowers you to succeed.

To be successful in this position we would like you to:

  • Have broad knowledge of Source-to-Pay, eInvoicing or related finance \ supply chain processes and concepts;
  • Understand the value proposition of cloud based (Basware) solutions;
  • Have broad knowledge of relevant technology architectures. For example, application integration, networking, information security, cognitive automation, etc.
  • Have a high-level understanding of web and cloud-based go to market technologies.
  • Understand the fundamentals of enterprise applications. Knowledge in ERP systems such as SAP, Oracle Financials, Netsuite, Microsoft Dynamics seen as an advantage.
  • Understand how Analytics / Business Intelligence can be applied to optimize processes and solutions.
  • Be able to approach solution architecture design holistically from end to end.
  • Have excellent presentation skills with a capability of relaying complex ideas in simple terms.
  • Be able to confidently interact with customers at all levels, identify sales opportunities and influence customer buying decisions.
  • Have strong critical thinking skills and ability to objectively analyses facts to form judgements and influence decisions.
  • Be able to travel.

In order to thrive and succeed in this role, we expect you to have:

  • Bachelor’s degree in relevant discipline, i.e. Computer Science, Economics, Procurement or General Business.
  • Strong, in depth knowledge of design, implementation, and/or solution architect experience with business applications or systems architecture.
  • Experience in Source-to-Pay operations, consulting or technology/software pre-sales.
  • Strong English language

Great Place to Work

  • Continuous learning and development

  • Great colleagues and teamwork

  • Flexibility and autonomy

  • Innovation and cutting edge technologies

  • Making the world greener

  • Global & diverse culture with a Nordic twist

About the company

Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.


2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland

David Hooper | Contact Person

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Basware

London +1 more
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