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Customer Success Manager

  • Applications are considered on a rolling basis
  • Gothenburg +1 more
  • Applications are considered on a rolling basis
  • Gothenburg +1 more

The Customer Success team advises and guides a wide variety of customers, ensuring they launch their Greenbyte solution successfully, adopt it widely, and are continually driving business value from Greenbyte.

Greenbyte is working with the world’s largest renewable assets managers and owners. As a Customer Success Manager, you are entrusted to work directly with stakeholders across all parts of their business and at all levels, to drive increased adoption of Greenbyte’s solutions and to improve the overall quality and maturity of its use.

A major area of responsibility for you as a Customer Success Manager is to support customers to structure and manage their company-wide Greenbyte deployments, coaching the customer’s project team on Greenbyte’s deployment methodology, and helping them to develop an appropriate change management strategy that maximizes adoption, self-sufficiency and business value.

Working closely with Greenbyte’s Sales, Marketing and Product teams, Customer Success Managers are tasked with structuring and running proof of concepts with prospective customers, identifying, developing as well as launching key business uses with success criteria that demonstrate the value of Greenbyte.

Part coach, project manager, business consultant, and product expert, our Customer Success Managers are continually focused on helping Greenbyte’s customers to improve and gain greater business value and to be successful with their respectively Greenbyte solution.

RESPONSIBILITIES

  • Train customers in data analytics software products based on customer-specific workflows and processes for management and operations of renewable energy assets
  • Sales towards existing customers in accordance with ambitious growth targets
  • Both proactive and corrective actions for improved customer satisfaction and success
  • Monitoring of and actions for increased user engagement
  • Product information communication

Work with great people

Erika Tiefensee
Customer Success Manager
"As CSM I’m mixing problem solving and relationship building. Love the international and inclusive atmosphere at Greenbyte!"
Simone Fusaro
Technical Integration Specialist
"I love working at Greenbyte: the family environment and the great spirit of cooperation to make our mission a reality!"
Erik Lindqvist
Engineering Manager
"My great colleagues and the vibrant business domain makes every day at Greenbyte exciting!"
Leila Šukurica
Office Manager
"The best thing about working at Greenbyte is my wonderful and passionate colleagues."

Skills & Requirements

  • Thorough understanding of the renewable energy market as well as management and operations of renewable assets
  • Experience in complex B2B Software-as-a-Service solutions
  • Your professional English must be fluent and flawless
  • Professional personality with an ability to build long-term business relationships
  • Analytical skills with an ability to find solutions for technical operational problems
  • Interest in cutting-edge software services
  • Excellent organizational skills including attention to detail and multi-tasking skills
  • Positive attitude and a willingness to work in an agile and fast-growing organization
  • University degree in Business, Engineering or equivalent

Great Place to Work

  • Fast-growing and dynamic team

  • Focus on curiosity and learning

  • Office in central Gothenburg

  • Fresh fruits & free drinks

  • Talented and passionate people

  • International working environment

About the company

In 2021, Power Factors, Greenbyte and 3megawatt joined forces.

We help owners of renewable energy assets, operators, and asset managers to produce more green energy - fighting climate change one MW at a time. Our software and services are created to support all aspects of a growing portfolio - from monitoring and operations to compliance, energy invoicing, and reporting - empowering our customers as they strive to make renewable energy the leading power generation source of the modern world.
We work closely together to accomplish great things. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We need fierce but humble people to help us achieve our ambitious plan.

If you are all that and more, join us!

Martin Doversten | Contact Person

I'm interested
Greenbyte

Gothenburg +1 more
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