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Capgemini Invent - Customer Transformation (Senior) Consultant

(Senior) Consultant – Customer Transformation


As the digital innovation, consulting and transformation brand of the Capgemini Group, Capgemini Invent helps CxOs envision and build what’s next for their organizations. Located in more than 30 offices and 10 creative studios around the world, its 6,000+ strong team combines strategy, technology, data science and creative design with deep industry expertise and insights, to develop new digital solutions and business models of the future.

Capgemini Invent is an integral part of Capgemini, a responsible and multicultural global leader in consulting, technology services and digital transformation. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of more than 270,000 team members in nearly 50 countries. In 2020, Capgemini reported global revenues of 16 billion euros.


As a (senior) Customer Transformation Consultant at Capgemini Invent you will be part of our “Customer First” capability unit. With this unit, we aim to inspire, lead and support organisations on their journey to deliver exceptional personalized experiences and guide them through a customer-led business transformation, so they can thrive sustainably.

As a team member of the Customer First team, you will focus on the analysis, design and development of solutions for clients in a multi-disciplinary team environment. Under supervision, you will collaborate with functional and industry specialists to assist with the strategy and execution of innovative solutions using established methodologies and frameworks. You will ensure deliverables are of the highest quality while maintaining an understanding of the bigger picture.


We are looking for candidates who match the following criteria:

Have at least 1 year of working experience in consultancy or leading firms in one or more of our market units:

  • Banking
  • Insurance
  • Telecom
  • Consumer products & Retail
  • Manufacturing
  • Automotive
  • Life Sciences
  • Utilities
  • Public Sector
  • European Institutions
  • Have experience in developing or transforming strategies and business & operating models tailored to the needs of clients
  • Possess strong general consulting skills and the ability to overcome barriers through drive and determination
  • Have stream and/or project management skills (recognized certifications like PRINCE II etc. are a plus)


  • You hold a master’s degree in Business or Engineering
  • An MBA or an additional master’s degree is a plus


  • You are fluent in English and French or Dutch plus you have practical knowledge of the other Belgian national language
  • You have very strong interpersonal skills, including, but not limited to, verbal and written communication skills up to CxO level
  • You can empathize with clients in politically challenging environments, can work under pressure within given timeframes
  • You are a digital native, are eager to learn and want to grow rapidly in our organization
  • You are a team player that can work in teams with people of different grades and backgrounds
  • You have an entrepreneurial mindset, are results-oriented and have a can-do mentality
  • You are flexible in terms of assignment location

Work with great people

Sander Theuns
Salesforce Functional Expert
"Capgemini provides me with the right challenges and empowers me so that I can learn and improve daily."
Christoffel Gilis
UX designer
"Idean, an Ideal place to work!"
Ward Lambrecht
Business Analyst
"I joined Capgemini because we share the same drive; to empower each other and to grow towards new sustainable heights"

Great Place to Work

  • Global company with European Management style

  • Entrepreneurship in a stable environment

  • Projects for big companies

  • True industry shapers

  • Work in a stable environment

  • Career development framework

  • We nurture your strongest asset; knowledge

  • Flat structure, no strict hierarchy

About the company

Capgemini Invent combines strategy, technology, data science and creative design to solve the most complex business and technology challenges.Disruption is not new, but the pace of change is. The fourth industrial revolution is forcing businesses to rethink everything they know. Leading organizations behave as living entities, constantly adapting to change. With invention at their core, they continuously redesign their business to generate new sources of value. Winning is about fostering inventive thinking to create what comes next.

1976Founded in 1967 in Grenoble by Serge Kampf as Sogeti.

1970The first company in the sector to offer consulting.

1975Acquisition of Cap and Gemini

1980First major transatlantic contract with the Los Angeles Time.

1998First multinational contract with General Motors

2000Group headcount surpasses – 50.000

2010Group headcount surpasses 100.000

2016Serge Kampf passes away

2017Celebrations for 50 years Capgemini

Eline Blanc | Contact Person

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Capgemini Invent

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