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Customer Support Specialist

  • Application Deadline: June 20, 2021
  • Helsinki
  • Application Deadline: June 20, 2021
  • Helsinki

Hey you!

We are looking for a Customer Support Specialist to join our Customer Operations team at Schibsted Finland, where our most well known brands are Oikotie, Tori and Rakentaja!

In this role you would have an exciting opportunity to work with Finland’s leading marketplace brands that have millions of users monthly and over 50 million visits each month. We are a great bunch of over 180 talented professionals working towards helping people to make smarter and sustainable choices in their daily lives. We strongly believe in our company's purpose to "Empowering people in their daily lives”.

That being said, we are happy to offer a challenging job with a purpose in the most awesome community and team. The job will start as soon as possible!

How would your daily work and duties look like?

  • You will work closely with Finnish authorities to detect & prevent frauds in Tori service and make the service safer all the time.

  • As Customer Support Specialist you reply messages via email and also do ad moderation in Finnish for Tori Asunnot users and Tori B2B users.

  • Your tasks also include supporting sales teams and ensuring the excellent quality of customer service.

  • You constantly want to improve our services and you are not afraid to pick up the phone and find out what are the possible development areas in the Tori service.

Work with great people

Gözde Yigit
Product Manager
"What I love about SMF are the people, team spirit, challenging work, the sense of humor and the kindness. It warms my heart knowing that our work really makes a difference for the environment."
Tuukka Ilmakari
Service Designer
"I enjoy, when I find out customers' pain points in our services and make their life better. Ideation process is always fun, but I think that the results are the key to learn new things."
Samuli Paavilainen
Sales Director Jobs
"The possibility to work with such a diverse talented people creates this unique culture that inspires me every day. I would describe our culture with the words: openness, empathy and good boogie. "
Sari Nieminen
Content Producer
"The best thing in Schibsted is its community and workmates. You are welcome to join any conversation and your opinion is accepted and valued. "
Agustí Pellicer
iOS developer
"We are a welcoming bunch of people and everyone has been very friendly to newcomers. We even have a tech forum to share what we learn and present them to everyone who is interested."
Ruth Richman
Data Analytics Specialist
"What I enjoy most about my work is problem solving and always learning something new. It’s also really rewarding to see your work shape how the company changes and develops."

Skills & Requirements

What kind of Customer Support Specialist are we looking for?

  • As a Customer Support Specialist you are the first contact point for Tori B2B clients and Tori Asunnot users and customers. Therefore we are looking for a person who has a positive and open-minded attitude and a systematic way of working.

  • Creating successful customer experiences makes you happy and you enjoy solving problems.

  • You are always ready to learn more and you are proactively developing the customer service processes.

  • You are fluent in written and spoken Finnish and English and you have excellent customer service communication skills.

  • You have experience with CRM tools such as SalesForce and MS Dynamics.

  • If you have any experience in customer support in apartment rental market and experience using tools like Zendesk and Intercom messaging platforms, those are seen as a strong plus!

Got your attention? Contact us now!

If you feel that we could offer you the workplace and the role in which you could share your knowledge and expertise, learn, get inspired and be yourself, let us know!

We would be happy to receive your application and CV as soon as possible and on Sun 20th of June at the latest. We will start to go through the applications right away, so apply now!

If you have any questions at all, please be in touch!

Heidi Tukiainen, our Head of Customer Operations (heidi.tukiainen(at)schibsted.com), is happy to tell you about the daily work and Elisa Ryynänen, People & Culture Specialist, (elisa.ryynanen(at)schibsted.com) can share your insides about our company culture.

Great Place to Work

  • Lunch benefit

  • Recreational benefit

  • Weekly game nights

  • Extra curricular activities & events

  • Table tennis and Klask

  • Good Life Coffee office cafe

  • Office library

  • Support for individual learning & development

  • Extended insurances

  • Heltti healthcare services

  • Baby bonus

  • Up to date devices

About the company

You might know us from our leading brands Tori, Oikotie and Rakentaja. We have a great bunch of over 180 talented professionals, who are working towards empowering people to make smart choices in their daily lives.

We like to describe ourselves as curious, kind and happy people. We invest in well-being and learning, and we put all our effort into delivering great products for a more sustainable future. We firmly believe in our company’s mission “Empowering people in their daily lives” and we live by our values: “Win together, Be curious, Have courage”. We have great professionals with various areas of expertise to work with and we highly value and nurture our diverse community.

Our culture is based on trust, working together, always learning more and challenging the status quo, in a nice and friendly atmosphere. We encourage our employees to lead a sustainable way of life both professionally and personally. All in all, we believe this is a pretty awesome place to be. But the thing is, we are just getting started! We need more smart and curious people to join our journey – so if this description of us resonates with you, please continue getting to know us more. We also want to get to know you, so if you are interested in working with us, leave your contact information with an open application.

Read more about us on our Career page.

Our valuesOur Schibsted Finland values are:

Win togetherWe are all in! We take part, share and include others. We use differences as a strength. We are kind and trust in good intentions.

Be curiousWe find new ways and we seek ways to delight our users, customers and co-workers. We move fast to learn fast, mistakes are part of growth. We are eager to always learn more.

Have courageWe aim high. We believe in ourselves and in people around us. We speak up and share our solutions. We are ready to offer and receive help.

Elisa Ryynänen | Contact Person

I'm interested
Schibsted

Helsinki
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Rethinking things since 1839

Rethinking things since 1839