Meltwater’s Research & Analytics team is making data-driven decisions a reality. We are data advocates - making high quality product and customer behavior data and analyses easily accessible, to enable Meltwater Product, Customer Success, and Executive teams to make better decisions and to better support our customers.
We are a distributed team, with team members in the San Francisco Bay Area, Austria, and Sweden; we regularly interact with teams in our offices all around the globe. We offer a flexible remote work policy.
We are an Agile team, using the Kanban methodology for managing our daily work.
Our stakeholders include:
The Product team - we build metrics that help them identify the next great feature, and measure whether or not they’ve hit the mark once it’s released
The Executive team - we provide them with the engagement metrics associated with churned and renewing customers and analyses and recommendations to drive strategy
The Customer Success and Sales teams - we provide them with customer engagement data so that they can identify customers that need help the most
The Analytics Engineer is a cross-functional role, where the core of the position centers around analytics, but also requires strong technical skills related to integrations, ETL, data science and general coding, as well as communication skills.
In this role, on a given day you might be
Developing custom integration components in Python to load data into our Customer Success tool, Planhat, to inform Sales of their customers’ engagement
Using ETL tools to aggregate data from sources across our organization, to enable Sales and Product to understand how customers engage with our products
Using Python to analyze customer churn and work with the rest of the team to provide recommendations to our executives
Collaborating with the rest of the team to optimize our data architecture and tool selection
Working with our team to implement new security requirements in our AWS environments
Building dashboards to help Product Managers improve our product features
Strong analytical and critical thinking skills and a demonstrated ability to find creative solutions to technical problems
Strong verbal and written communication skills
Strong SQL skills, and experience with relational databases (Aurora, MySQL)
Comfortable with modern frontend technologies like Stencil.js, Web components, React, Angular, etc
Ability to work US business hours
Nice to have skills:
Familiarity with AWS (Amazon Web Services) technologies such as Redshift, Aurora, Lambda, SQS, SNS
Advanced skills with at least one BI tool (Tableau, PowerBI, Amplitude, Excel, Looker, etc)
Experience with ETL tools (Pentaho and similar tools)
Experience with Segment.io
Experience working in an Agile development environment
Where we can hire
The Research & Analytics team is primarily based in San Francisco; we are open to remote candidates that are willing to work Pacific time zone hours, and reside in one of the states listed here. We are not able to offer sponsorship opportunities for work visas at this time.
Fresh fruits & free drinks
Personal Branding Support
Ergonomic desks and chairs
Opportunities to travel in Europe and the U.S.
Open Source Contributions
Conferences and Tech Talks
Meltwater, a pioneer of media intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. More than 30,000 companies have used Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. Meltwater is dedicated to personal, global service built on the local expertise of 55 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community. Learn more at meltwater.com.
All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!
We are more than 2000 people across the globe, so there is a lot going on. We believe in diversity and inclusion, and building teams with a wide variety of backgrounds and perspectives. This approach not only raises the quality of our products for our customers, but makes collaboration along the way much more fun.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei
And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd
On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.
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