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Senior / Service Designer @ Idean

  • Applications are considered on a rolling basis
  • Helsinki
  • Applications are considered on a rolling basis
  • Helsinki

We are looking for a talented Senior / Service Designer with a great mix of design thinking, lean start-up and consulting skills to join our team in Helsinki!

As a Service Designer at Idean you are responsible for the creation of revolutionary services. This involves designing practical, functional and desirable digital services mapped with customer’s business objectives and technology roadmaps. We expect the successful candidate to be truly professional at gathering and utilizing business and customer insights, and to have the ability to re-frame service challenges, articulate opportunities, define strategies, create concepts and lead the development of innovative new services from initial brief to delivery.

Your passion is to build solutions that create advantages for our customers and provide unmatched experiences to end-users. You fluently combine human, business and technology viewpoints, and master customer listening. You are familiar with leading contextual user research, mapping user experiences and customer journeys as well as leading co-creation workshops, idea generation, prototyping and blueprinting service solutions to name a few.

As a Service Designer you will have your own client/project responsibilities and you’ll manage and deliver projects together with other creative team members. You should possess a natural ability to articulate the value of design in transformations. You are a natural communicator and love to receive/offer constructive feedback from/to colleagues. Your background can vary from design, business or technology.

We're looking for people who care about their work and people they work with. We want you to be proud of the things you design and develop.

You can

  • Understand the service related problems/challenges of customers and end-users

  • Solve problems with natural innovative and analytical skills

  • Work with customers, business stakeholders and staff to develop customer and business centric concepts

  • Produce a range of service design deliverables for different touch points

  • Run creative workshops

  • Communicate the fundamental concepts of service design to key stakeholders

You have

  • At least 4+ years of relevant experience

  • Experience with service design for digital services as well as service design tools and methods

  • Strong presentation, influencing and social skills

  • Fluent Finnish skills and excellent written and verbal communication skills in English

  • Willingness to travel and work at client’s premises (when or if this will be the case after the pandemic settles)

  • Eagerness to learn and grow as well as mentor and elevate other creative people into service design thinking

We offer a creative environment that pushes you to learn and grow. We are proud of our many and diverse clients that allow us to constantly learn and adapt for each client or project's unique requirements. You’ll be working as a part of a multidisciplinary team with these diverse clients, who range from start-ups to Fortune 500 companies.

tags: #LI-DNI

Work with great people

Ann Hellenius
Managing Director, Invent Sweden Finland
"True motivation for me comes from seeing desired change effects take form as an organization grows and develops. I like to create strategies, but I love execution."
Vivian Janhonen
Consultant, Brand & Experience
"When I applied, I felt that the recruitment process consisting of interviews and cases, was supportive, constructive, and a great learning experience."
Lauri Horelli
Senior Manager, Brand & Experience
"I have witnessed the disruption of the fourth industrial revolution. I have seen how leading organizations have been forced to behave as living entities, redesign their businesses, and adapt to change"
Sara Montonen
Manager, Operations Transformation
"My top reasons for joining Capgemini Invent are the people, the inclusive and supportive company culture, and the steep learning curve."
Maiju Suo
Manager, Operations Transformation
"Capgemini Invent is a great fit for me, as different educational and career backgrounds are seen as a real asset."
Henri Jarett
Senior Consultant, Innovation & Strategy
"Capgemini Invent is not just about generic management consulting. We have a strong core in it, but what differentiates us is how we combine it with leading expertise in digitalization. "

Great Place to Work

  • Different events, conferences & celebrations

  • Collective agreement and pension (ITP 1 & 2)

  • Wellness benefits

  • Sports and arts club

  • Private Health and optional group Insurance

  • Parental Salary

  • Talented, multidisciplinary team to grow with

  • Cool offices in central locations

  • Macs and iPhones

  • Flexible work time policies

  • Extensive health care/health insurance

  • Inspiring network of experts in design

  • Regular knowledge sharing and social happenings

  • Exciting assignments in different industries

  • Multiple other great benefits

About the company

At Idean we believe that great design can change the world. Our design team is an incredibly talented bunch of hybrids and this is something we embrace. The team consists of people with a background in UX, visual design, service design, business design and UI development. We know that unicorns don’t exist but we do like hybrid designers who can rock multiple design tasks and easily adapt to constantly changing situations.

The welcoming of frog into our parent organization, Capgemini Invent, presents the extraordinary opportunity for Idean and frog to join forces, uniting as a global team to help bold organizations make their mark. We’ll continue to offer exceptional human-centered design and strategy services. We’ll continue to help you launch new products, services, and businesses. We’ll continue to operate with the same empathy and values that you’ve come to expect from us. We’ll continue to challenge what’s possible.

We are a home for rebels, visionaries and dreamers that disrupt the status quo. Who want to do the best work of their lives; driving impact in the world around them and build, make and craft things that people love, every day. In short, we are the leading strategy, innovation and design agency in the Nordics.

Mike Belinskiy | Contact Person

I'm interested
Idean

Helsinki
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