We are looking for a talented Senior / Service Designer with a great mix of design thinking, lean start-up and consulting skills to join our team in Helsinki!
As a Service Designer at Idean you are responsible for the creation of revolutionary services. This involves designing practical, functional and desirable digital services mapped with customer’s business objectives and technology roadmaps. We expect the successful candidate to be truly professional at gathering and utilizing business and customer insights, and to have the ability to re-frame service challenges, articulate opportunities, define strategies, create concepts and lead the development of innovative new services from initial brief to delivery.
Your passion is to build solutions that create advantages for our customers and provide unmatched experiences to end-users. You fluently combine human, business and technology viewpoints, and master customer listening. You are familiar with leading contextual user research, mapping user experiences and customer journeys as well as leading co-creation workshops, idea generation, prototyping and blueprinting service solutions to name a few.
As a Service Designer you will have your own client/project responsibilities and you’ll manage and deliver projects together with other creative team members. You should possess a natural ability to articulate the value of design in transformations. You are a natural communicator and love to receive/offer constructive feedback from/to colleagues. Your background can vary from design, business or technology.
We're looking for people who care about their work and people they work with. We want you to be proud of the things you design and develop.
Understand the service related problems/challenges of customers and end-users
Solve problems with natural innovative and analytical skills
Work with customers, business stakeholders and staff to develop customer and business centric concepts
Produce a range of service design deliverables for different touch points
Run creative workshops
Communicate the fundamental concepts of service design to key stakeholders
At least 4+ years of relevant experience
Experience with service design for digital services as well as service design tools and methods
Strong presentation, influencing and social skills
Fluent Finnish skills and excellent written and verbal communication skills in English
Willingness to travel and work at client’s premises (when or if this will be the case after the pandemic settles)
Eagerness to learn and grow as well as mentor and elevate other creative people into service design thinking
We offer a creative environment that pushes you to learn and grow. We are proud of our many and diverse clients that allow us to constantly learn and adapt for each client or project's unique requirements. You’ll be working as a part of a multidisciplinary team with these diverse clients, who range from start-ups to Fortune 500 companies.
Different events, conferences & celebrations
Collective agreement and pension (ITP 1 & 2)
Sports and arts club
Private Health and optional group Insurance
Talented, multidisciplinary team to grow with
Cool offices in central locations
Macs and iPhones
Flexible work time policies
Extensive health care/health insurance
Inspiring network of experts in design
Regular knowledge sharing and social happenings
Exciting assignments in different industries
Multiple other great benefits
At Idean we believe that great design can change the world. Our design team is an incredibly talented bunch of hybrids and this is something we embrace. The team consists of people with a background in UX, visual design, service design, business design and UI development. We know that unicorns don’t exist but we do like hybrid designers who can rock multiple design tasks and easily adapt to constantly changing situations. We help our clients with building design systems, scaling design thinking and challenging existing setups for clients in Telco, Energy, Public, Manufacturing, Financial Services and Retail.
Idean is a global design consultancy with 20-year-old Scandinavian roots that now stretch worldwide. We are a part of the Capgemini family with aligned ambitions to help our clients build what's next.