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Senior / Service Designer @ frog

  • Applications are considered on a rolling basis
  • Helsinki
  • Applications are considered on a rolling basis
  • Helsinki

We are looking for a talented Senior / Service Designer with a great mix of design thinking and consulting skills to join our team in Helsinki!

As a Service Designer at frog you are responsible for the creation of revolutionary services. This involves designing practical, functional and desirable digital services mapped with customer’s business objectives and technology roadmaps. We expect the successful candidate to be truly professional at gathering and utilising business and customer insights, and to have the ability to re-frame service challenges, articulate opportunities, define strategies, create concepts and lead the development of innovative new services from initial brief to delivery.

Your passion is to build solutions that create advantages for our customers and provide unmatched experiences to end-users. You fluently combine human, business and technology viewpoints, and master customer listening. You are familiar with leading contextual user research, mapping user experiences and customer journeys as well as leading co-creation workshops, idea generation, prototyping and blueprinting service solutions to name a few.

As a Service Designer you will have your own client/project responsibilities and you’ll manage and deliver projects together with other creative team members. You should possess a natural ability to articulate the value of design in transformations. You are a natural communicator and love to receive/offer constructive feedback from/to colleagues. Your background can vary from design, business or technology.

We're looking for people who care about their work and people they work with. We want you to be proud of the things you design and develop.

You can

  • Understand the service related problems/challenges of customers and end-users

  • Solve problems with natural innovative and analytical skills

  • Work with customers, business stakeholders and staff to develop customer and business centric concepts

  • Produce a range of service design deliverables for different touch points

  • Run creative workshops

  • Communicate the fundamental concepts of service design to key stakeholders

You have

  • At least 4+ years of relevant experience

  • Experience with service design for digital services as well as service design tools and methods

  • Strong presentation, influencing and social skills

  • Fluent Finnish skills and excellent written and verbal communication skills in English

  • Affinity with frog’s values, and a passion for creating products that meet people's functional and emotional needs

  • Eagerness to learn and grow as well as mentor and elevate other creative people into service design thinking

We offer a collaborative and inclusive environment that pushes you to learn and grow. frogs are open, flexible and prize positivity as highly as performance and outcomes. You’ll be working as a part of a multidisciplinary team with diverse clients, who range from start-ups to Fortune 500 companies.

tags: #LI-DNI

Work with great people

Ann Hellenius
Managing Director, Invent Sweden Finland
"True motivation for me comes from seeing desired change effects take form as an organization grows and develops. I like to create strategies, but I love execution."
Vivian Janhonen
Consultant, Brand & Experience
"When I applied, I felt that the recruitment process consisting of interviews and cases, was supportive, constructive, and a great learning experience."
Lauri Horelli
Senior Manager, Brand & Experience
"I have witnessed the disruption of the fourth industrial revolution. I have seen how leading organizations have been forced to behave as living entities, redesign their businesses, and adapt to change"
Sara Montonen
Manager, Operations Transformation
"My top reasons for joining Capgemini Invent are the people, the inclusive and supportive company culture, and the steep learning curve."
Maiju Suo
Manager, Operations Transformation
"Capgemini Invent is a great fit for me, as different educational and career backgrounds are seen as a real asset."
Henri Jarett
Senior Consultant, Innovation & Strategy
"Capgemini Invent is not just about generic management consulting. We have a strong core in it, but what differentiates us is how we combine it with leading expertise in digitalization."

Great Place to Work

  • Different events, conferences & celebrations

  • Collective agreement and pension (ITP 1 & 2)

  • Wellness benefits

  • Sports and arts club

  • Private Health and optional group Insurance

  • Parental Salary

  • Talented, multidisciplinary team to grow with

  • Cool offices in central locations

  • Macs/PCs and iPhones

  • Flexible work time policies

  • Extensive health care/health insurance

  • Inspiring global network of experts

  • Regular knowledge sharing and social happenings

  • Exciting assignments in different industries

  • Multiple other great benefits

About the company

Joining frog means joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative and courageous, united by our passion for improving the human experience through strategy, innovation and design, while each bringing unique and diverse skills and experiences to the table. Our collective goal is to continue to challenge what’s possible when it comes to helping our clients and partners launch new products, services and businesses.

At frog, we draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive and engaging. We are home to rebels, visionaries and dreamers that disrupt the status quo. Together, joined under the world's largest premium cross capability hub, we will advance the human experience through strategy and vision.

Working at frog means being empowered to Make Your Mark on every project, in your studio, your community—and the world at large.


Mike Belinskiy | Contact Person

I'm interested
frog part of Capgemini Invent

Helsinki
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