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Technical Support Engineer, German speaking

  • Application Deadline: June 21, 2021
  • Helsinki +1 more
  • Application Deadline: June 21, 2021
  • Helsinki +1 more

F-Secure delivers research-led cyber security to defend organisations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking.
They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organisation.

Being the best in the field requires a wide variety of skills. In Customer Support, different functions are working closely together to create the most exciting and leading cyber security services to our customers and partners. The teams consists of highly dynamic Cyber Security professionals with a common passion and dare for being the best. We've been working years to acquire and retain highly skilled individuals, do you want to be part of us?

We are now looking for a German speaking Technical Support Engineer, to join our team in Helsinki or Poznan.

In this role you will provide technical support by online chat, community, email and phone, mainly but not limited to our German-speaking customers and partners.

Key responsibilities in this role

  • Provide technical support to our customers and partners
  • Support our Customer Service teams with knowledge and expertise
  • Represent the voice of the customer to influence future product improvement and development
  • Create and modify documentation and articles, following KCS methodology

What we expect you to bring to the table

  • Ability to explain technical matters in laymen’s terms
  • In-depth technical knowledge of Windows operating systems, client and server
  • Good knowledge of LAN and WAN networking
  • System administration experience in SMB or SME environments
  • Ability to perform detailed log analysis and deep troubleshooting
  • Fluent written and spoken German and English
  • Strong customer focused attitude
  • Good collaboration skills to fit into our international work environment

What we offer

  • Be part of a senior team providing world class services to our partners and customers
  • Take ownership of issues and follow them from discovery to resolution
  • Share your expertise and enable Customer Service teams to grow
  • Be part of our Fellowship: relentlessly work together with like-minded, curious professionals who care about each other and act like a friend would

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
Malware Analyst
"I joined F-Secure straight after graduating and now, 10 years later, I am still happy to be here."
Ruediger Trost
Pre-Sales Manager
"After more than 11 years, I still go to the office with a smile, even if it is a Monday morning =)"

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now!


1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

Stephan Kamke | Contact Person

I'm interested
F-Secure

Helsinki +1 more
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