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CRM Analyst

  • Application Deadline: June 14, 2021
  • Stockholm
  • Application Deadline: June 14, 2021
  • Stockholm

Tiger is on a mission to engage with and understand our customers better and we are now looking for a CRM Analyst that can join the Ecommerce team.

Job Description

Through analysis, optimization and development of our email channel and management of the customers journeys you will actively support the company in driving customer development and insights. You will develop and run projects around CRM and E-mail automations.

You will together with our CRM & Content manager be responsible of our CRM System Voyado and contribute with new ideas, plan and implement sales-driving and loyalty-creating activities with the goal of maintaining and activating new and existing customers.

Key Responsibilities:

  • Create and monitor weekly, and monthly reports for Newsletter performance and NPS score

  • Analyse and report data and specific customer behaviour to get insights and detect trends that will be used for creating optimized customer experience, life-cycle improvements and identify potential opportunities

  • Execute A/B Testing campaigns for continuous improvement and optimization

  • Together with CRM & Content manager you will review existing as well as set up new automation flows with the intention to improve and increase contribution to retention, product adoption, revenue and growth.

  • Build fit-for-purpose customer segmentations based on customer profiles, preferences, and purchase behavior.

  • Advocate data-driven decisions, communicate and explain the data and its implications to various stakeholders.

  • Stay on top of trends and opportunities in the automation lifecycle

Work with great people

Linda Dauriz
CEO at Tiger of Sweden
Janine Konietzke
Chief Marketing Officer/Marketing
Rikard Lindstöm
Senior Sales Manager & Team Lead Nordics
Rod Kilgour
Chief IT Officer
Steven Irwin
Chief Digital Officer

Skills & Requirements

Key Tasks:

  • Managing CRM and Loyalty Analytics
  • Tracking of newsletter performance and NPS score
  • Provide insights regarding CRM and customer behavior
  • A/B Testing and Optimizing email performance
  • Measure CLV (Customer Lifetime Value)

  • Develop strategies for segmentation, automation, and optimization

  • Set up analytical models to understand and predict customer behavior
  • Conduct quantitative and qualitative research
  • Manage all aspects of CRM analytics and Customer Insights
  • Assisting in day to day administrative tasks relating to the role
  • Managing and maintaining CRM related KPI’s

We are looking for someone with:

  • 2-3 years of relevant work experience within CRM / Retention
  • A strong strategic and analytical mindset; data driven
  • High ambitions and drive and likes to take own initiatives
  • A team player with good communication skills
  • Values great customer experience and service
  • Familiar with customer survey software

Looking forward to hearing from you!

Great Place to Work

  • tiger

About the company

Tiger of Sweden was established in 1903, then redefined in 1993. Today the company continues to evolve.

Tiger's history sways, between golden years and pitch-black prospects, more than once pushed forward by brave people with innovative minds. They all practiced what we call “A Different Cut” – an expression that goes beyond what you can accomplish with fabrics, scissors, threads and stitches. In our world, it’s a state of mind.

It all began in Uddevalla, a small town on the west coast in Sweden. Just over a hundred years later you can find them in stores spread over three continents, plus the ever-growing digital world. The next step is the true internationalization of the brand.

Today Tiger of Sweden is full fashion brand offering everything from smart business wear to jeans for both men and women, including shoes and a wide range of accessories.

For more information please go to www.tigerofsweden.com

Antonia Grill | Contact Person

I'm interested
Tiger of Sweden

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