The Customer Services organization includes the Professional Services and Customer Support functions, and is made up of more than 550 Basware experts globally.
Professional Services, made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide services that help Basware customers adopt, optimize and accelerate the benefits of their Basware solutions and services. Customer Support provides professional help to our customers to manage operational and service issues that arise from using our services.
Customer Services draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.
Come join a Great Place to Work company! With presence in 100 countries and serving over 2,000 clients and over 1 million end-users, Basware is the leading provider of purchase-to-pay automation software and solutions. Praised by industry analysts such as Gartner, AMR, Forrester, and PayStream, Basware’s products range from procurement and invoice automation to electronic invoicing and billing. Basware’s clients include global multinationals and prestigious domestic organizations. Basware’s North American operations have grown rapidly over the past few years and we are expanding our team. Find out more at www.basware.com/us.
Basware Professional Services in North America is looking for a hands-on temporary (6 month contract with possible extension/transition to permanent) Customer Service Manager to understand, define and implement customer requirements for Basware software solutions and services.
TO BE SUCCESSFUL IN THIS POSITION YOU SHOULD HAVE:
At Basware, you will be part of a profitably growing, dynamic and forward-looking company. We have an open working atmosphere and great Basware spirit. We offer you competitive compensation aligned with your competences and performance, a supportive team and an opportunity to build your career in an international environment that drives you to succeed.
Basware offers excellent benefits including company-paid medical, dental, vision, life insurance, HSA account, matching 401(k), AD&D, Short and Long-term Disability and many others!
This position is available immediately. If you are seeking a new challenge in an international and dynamic environment, please send your resume along with your cover letter indicating your salary expectations.
Continuous learning and development
Great colleagues and teamwork
Flexibility and autonomy
Innovation and cutting edge technologies
Making the world greener
Global & diverse culture with a Nordic twist
Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.
2020Recognized market leader with global operations, 20+ offices worldwide.
2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time
2014-2019Several industry recognitions and product launches
2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland
Fort Mill +1 more