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Project Manager
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Media Intelligence


Project Management


Mid level

Location: San Francisco +1 more

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Job Description

Linkfluence, a Meltwater company looking for Project Manager who will work with our man clients on global projects.

As a Project Manager, you will be the main point of contact for key clients in the US and will be responsible for the following:

Global project coordination

  • Create positive project outcomes by managing commitments, expectations, and timelines, regardless of project status or types of deliveries (software or research), so that client stakeholders feel continually informed and empowered.
  • Coordinate the roll out of our software platform between internal stakeholders, customers, and key partners worldwide, while staying on timeline (or effectively communicating changes to timeline if parties agree and are supportive).
  • Manage projects by breaking them into distinct actions with single owners, composed of dependencies and deliverables, while updating and reporting on actions to all stakeholders.
  • Set-up governance processes and framework, and ensure these are accessible and create handrails as well as documented paper trails.
  • Organize knowledge management and share best practices internally.
  • Implement, manage, and maintain project management tools and processes.
  • Ensure consistency at global, regional, and local levels.
  • Facilitate up sell and cross sell opportunities in support of the account management team.
  • Liaise with our Product team on roadmap questions and feature requests.

Customer care and communication

  • Develop a relationship of trust with multiple stakeholders and client teams.
  • Ensure operational Day-to-day interactions with clients.
  • Provide regular status updates to your clients.
  • Address any urgent questions or last-minute requests in a timely manner.

Social Intelligence adoption programme ownership

  • Ensure overall long- term client satisfaction and project success, contributing to the expansion of our social intelligence program.
  • Define and implement an adapted adoption programme.
  • Monitor the adoption and usage of our solutions across client teams.
  • Contribute to various evangelization initiatives (workshops, events, internal pitch) and develop specific content to raise awareness about your program.

Here is an article tu read if you want to learn more about this role.

Skills & Requirements
  • 2 to 5 years of project management preferably in digital agencies or consulting firm
  • Experience with monitoring platforms, market research, web analytics or BI tool
  • Fluent in English is mandatory. French is a plus.
  • Outstanding communications and presentation skills. Your insights and presentations provoke debate and compel action with a non-academic, accessible style
  • Strong organizational skills. Comfortable with fast pace environment and able to prioritize
  • High level of autonomy and decision making capabilities. Ability to manage complex projects.
  • Ability to interact with both operational and C-Level contacts.
  • Strong interpersonal skills. Comfortable working closely with Consumer Insights, Digital Marketing, PR and Corporate Communication divisions.
  • Efficient working knowledge of Microsoft Office.
  • Functional knowledge of the sport industry is a plus.
  • PMP, PRINCE II or Microsoft Project certification is a plus.
About the company

Meltwater, a pioneer of media intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. More than 26,000 companies have used Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. Meltwater is dedicated to personal, global service built on the local expertise of 55 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community. Learn more at meltwater.com.

All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!

We are more than 1500 people across the globe, so there is a lot going on. We believe in diversity and inclusion, and building teams with a wide variety of backgrounds and perspectives. This approach not only raises the quality of our products for our customers, but makes collaboration along the way much more fun.

Read our underthehood blog to see which problems our engineers are solving. Also have a look at what life is like at Meltwater and visit our company profiles on LinkedIn, Xing, Facebook, and Twitter.

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