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Social Product Specialist (Greater China and Japan)

  • Applications are considered on a rolling basis
  • Hong Kong
  • Applications are considered on a rolling basis
  • Hong Kong

About this role

As a Social Product Specialist, you will be in close collaboration with our Client Acquisition, Enterprise, Growth and Account Executive teams across Hong Kong, China and Japan - these teams comprise of Meltwater’s seasoned sales people who are in charge of driving Meltwater’s business upmarket and more heavily into the social space. You will be a critical resource in enabling sales to be more effective overall - providing sales with the content, training, and tools to continue to grow our Social business across both regions.

As the subject matter expert in social, digital & marketing solutions, you will have the opportunity to work in both an external client facing and internal consultancy role, serving as a key partner in Meltwater’s push into the social space. You will not only get to work with a wide breadth of Meltwater’s product offerings, but also get up close and personal with fortune 1000 companies and agencies across all industries, sharpening your business acumen every step of the way.

You will be a collaborator and sales accelerator, enabling our senior sellers to get in more social business for the company, while providing strategic counsel on industry best practices, product use cases, competitive positioning and thought leadership for all things social.

Meltwater Social is our full stack social platform that cuts across social listening, publishing, engagement, and analytics. With the largest global mainstream news and social media source base, we enable any analysis to be built on top of the most complete data set possible. Beyond just social listening, we enable marketers to drive conversions across the marketing funnel through community management tools, audience insight & affinity analysis, influencer discovery & management, and even single view visualization of Earned, Owned and Paid media. We surface these insights through our web & mobile applications, reports and alerts, and enable our clients to integrate it with their marketing stack through Meltwater’s APIs.

What you will be doing?

As the Subject Matter Expert for Meltwater’s social solutions, you will be a key partner to Client Acquisition, Enterprise, Growth and Account Executive teams across Hong Kong, China and Japan, to grow Meltwater’s business towards the social space

  • Knowledge transfer and advocating the value of social insights / social media & analytics tools to both internal senior sellers & external clients, with the overall goal of increasing the office’s social competency and in turn get in more business from social
  • External client facing & presales work - attend client meetings and collaborate with senior sellers on use case solutions for clients, share best practices & case studies, advocate how social can be applied to all parts of a business, facilitate the development of compelling client proposals, presentations decks and pitches, POCs, etc.
  • Internal stakeholder management - act as a critical resource for the senior sales by offering guidance on best-in-class social & digital strategies, sharing competitor intelligence, and providing internal trainings or running sparring sessions
  • Product expert & champion - join global product calls to learn more of our product improvements and developments, product partnerships, offer feedback to product teams, and participate in product roll-outs
  • Consistent self-enrichment to stay the key leader in the region for social industry knowledge, technical know-how, competitor updates, etc – essentially a champion of the social space
  • Responsible for manning a dedicated messaging channel with the senior sales for all things social, making sure to provide precise information quickly and equip sales with the social knowledge to approach clients more effectively

The perks of working with us!

  • Awesome coworkers
  • Competitive Compensation Package
  • 20 paid holidays
  • Training program, conference, seminar for your personal and professional growth
  • Comprehensive Medical insurance for you
  • Business travel life insurance
  • Fun, ambitious and international working environment
  • Gym Allowance
  • Fun team outings
  • Well stocked kitchen with lots of snacks and drinks
  • And more…

Work with great people

Christina Yu
Senior Business Development Manager
"Taking a job in sales took a lot of courage because it’s all about taking full ownership of my accomplishments and unlocking new sales targets."
Isaac Zhang
Managing Director, Client Success
"If you are chosen, that means we believe in you 100% and will be 100% committed to developing your potential."

Skills & Requirements

What we would like to see from you

  • Bachelor's degree in Marketing, Digital Marketing, Digital Communication, Digital Media, Marketing Analytics or related field
  • At least 5 years in Marketing, Communication, Social Media or other relevant experience
  • Additional Pre Sales / Sales Enablement / Sales / Product Management experience is a big plus
  • Previous experience executing social strategies and doing reporting at media agencies or in-house teams is a big plus
  • You are a “digital native” with a strong digital background, passionate about social, digital marketing and analytics, and understand the marketing buyer very well
  • Savvy and very familiar with various media monitoring & social analytics platforms, some marketing clouds, and data visualization tools
  • Comfortable with presenting solutions and have experience running internal & external pitches
  • Strong communicator, and possess great interpersonal and stakeholder management skills
  • Creative, a problem-solver and solution-oriented person who can think on their feet
  • Motivated, proactive, and a self-starter with the ability to work under tight deadlines and in a high-pressure environment

Great Place to Work

  • Competitive salary & bonuses

  • Accelerated Career Path

  • Responsibility & Ownership from Day One

  • An Irreverent & Fun-Filled Work Environment

  • Overseas Conference & Progression Opportunities

  • A uniquely Meltwater culture like no other

  • Flat hierarchy and strong support groups

  • Diverse, high-performance & collaborative teams

  • Generous vacation leave & medical benefits

  • Global presence with flexible work arrangements

About the company

About Meltwater

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.

Meltwater is recognized as a great place to work for talents globally. We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2018” by Great Place to Work™.

Meltwater operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. Learn more on https://www.meltwater.com/ and https://outsideinsight.com/

Unique Culture

Our culture is based on a fundamental belief in people and the potential they possess.

  • We create a fun, ambitious, collaborative and international working environment where everyone is driven by a growth mindset
  • We are proud of our entrepreneurial spirit - we organically built our business by developing our own leadership and nurturing talent
  • We celebrate our victories but don’t rest on old laurels —whether in reaching personal goals or corporate milestones.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.

April Tang | Contact Person

I'm interested

Hong Kong
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