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Delivery Manager

  • Manchester +2 more
  • Manchester +2 more

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

As a Delivery Manager you will play a key role in the liaison with clients and the often complex logistics surrounding the delivery of our services. You will not only support the Account Directors with the key account development and strategy, but also work closely with the Heads of Practice to effectively plan and schedule so that their practice objectives can be met. This will involve supporting each practice to meet their utilisation targets, build their sales pipeline and develop their team’s capability.

You are required to design and define your role to get the best for the business and the clients you work with. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our clients. This role is one that requires initiative, you are making important business decisions on a daily basis and need to be self-motivated escalating as required. You are required to interface internally and externally at executive level with all business areas and particularly work in close partnership with the technical consultants and the Account Directors.

Job duties:

  • Liaise with clients on upcoming, current and recently completed tactical engagements
  • Develop and maintain strong working relationships with clients to help increase the revenue stream outside of new business, ensuring that this ties up with the F-secure model
  • Have a firm understanding of the account strategy for key accounts and support the Account Directors with key account development and strategy
  • Work with the Account Director’s, consultants and the client to produce proposals, statements of work and project briefs
  • Plan and schedule projects to manage client satisfaction, consultant workloads and skills development
  • Produce regular and ad-hoc reports on capacity, utilisation and revenue for the Practices and assist the Heads of Practice to report to the business on revenue, resource and business risk
  • Work closely with all areas of the business, specifically the consultants and the Account Director’s to identify and implement continuous improvement
  • Manage change requests and escalate commercial issues as appropriate to the Account Directors
  • Review project delivery process to ensure that client expectations are met in terms of service and delivery
  • Interpret and develop procedures to meet client specific contractual requirements and service delivery procedures
  • Continually review delivered projects for clients to verify recognised income and ensure invoicing is completed in a timely manner
  • Regularly attend and contribute to client Strategic Account Reviews
  • Work closely with business areas to ensure that all internal systems are up to date at all times and accurately reflects the businesses position
  • Be responsible for multiple accounts/clients and their projects, as well as the growth of them
  • Ensure that compliance status is maintained and assist in the implementation of any future compliance requirements
  • Mentor new members of the Delivery Managers team

What we are looking for:

  • Previous experience in a B2B client facing position, for example customer service, events management, client management, client delivery.
  • Confident at making important decisions on a daily basis
  • Professional approach to all aspects of their role both internally and to clients
  • Excellent written and verbal communication skills
  • Good project co-ordination skills, an advanced qualification such as Prince2 or Agile would be beneficial but not essential.
  • Ability to influence key stakeholders
  • Able to identify and resolve issues of potential conflict, both internal and external to the company during the service delivery process and instigate mitigation for future conflicts
  • Understanding of Information Security and ability to communicate to clients a commercial understanding of their security and business obligations

You can’t design culture!

The best part of working for F-Secure consulting is our people. We are a community of dedicated and passionate team players. The work is meaningful and dynamic with every week bringing a fresh set of challenges. We're a community that takes workplace happiness seriously. Our offices are relaxed and informal, where people are valued for their skills and contributions. When we aren't busy leading the industry, we enjoy plenty of social downtime whether it's show casing your skills at pool, table tennis, or having a friendly game of GT Sport, FIFA or Rocket League. Friday drinks after work happen every week and other socials take place throughout the year with Summer and Christmas parties.

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
Malware Analyst
"I joined F-Secure straight after graduating and now, 10 years later, I am still happy to be here."
Ruediger Trost
Pre-Sales Manager
"After more than 11 years, I still go to the office with a smile, even if it is a Monday morning =)"

Great Place to Work

  • Over 1,700 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now.

1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

Liana Creak | Contact Person

I'm interested

Manchester +2 more
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