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Job Description

Planhat is looking for an experienced Customer Success Manager to join us on our journey as we are revolutionizing Customer Success. We are in a hyper-growth phase, with a platform that is loved and used by thousands of users across the world. This is a great opportunity to join an experienced and global team in an expansive phase.

As a CSM at Planhat you will be working with leading SaaS companies and be their trusted advisor in everything related to Customer Success. We're looking for a passionate person who can make a direct connection between our customers' strategic goals and how our platform is used. You will configure Planhat to drive key processes, build relationships, and drive business results for our customers.

You will be managing a portfolio of customers, drive the initial implementation and integration, educate customers about new functionalities, best practices, industry developments, and help increase the value Planhat delivers to their business.


  • Drive our customers' success
  • Oversee the customer lifecycle including onboarding, adoption, success and renewal
  • Drive usage by Planhat users, analyze customer behaviour, and drive outcomes
  • Manage renewals, expansion and churn
  • Work with our technology, marketing and sales team to meet our customers' expectations

We will offer you an independent role in an agile team. Planhat is remote first, and for the right candidate, we are open to a remote role.

Most important is that you are driven and have true passion for technology. Planhat is growing and there are lots of opportunities for the right candidate.

Skills & Requirements

  • Positive, team-first attitude
  • Tech savvy with entrepreneurial mindset: Curious about technology, understanding of SaaS companies in a hyper growth phase, and an entrepreneurial mindset
  • 4+ years experience in account management, Customer Success or SaaS sales
  • Hands-on technical consulting and solution implementation experience, including with one or more common enterprise software solutions (e.g. CRM, ERP)
  • Experience with any of the following solutions is a plus: Salesforce, Zendesk, Hubspot, Snowflake
  • Analytical, organized, and solutions oriented
  • Problem solver and consultative nature
  • Effective communicator, which includes being a great listener and observer as well as a great strong presenter
  • You connect with our customers and build strong relationships
  • Passion for Customer Success

Planhat is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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About the company

Planhat is a Customer Success Platform that helps subscription businesses retain and grow revenue from existing customers. We help Customer Success Managers manage renewals, reduce churn, understand product adoption and drive business outcomes. By doing this, we help our customers solve their Customer Success challenges at scale. Planhat's platform is beautiful, flexible and powerful.

Our business is global with customers in all continents. Our team is experienced, skilled and we have a no-nonsense culture. We are down to earth and like to have fun. We are passionate about Customer Success and we are here to help shape our industry.

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Our Location

Remote in US +8 more

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