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Senior Manager Network Delivery

  • Applications are considered on a rolling basis
  • Iași
  • Applications are considered on a rolling basis
  • Iași

The Customer Services organization includes the Professional Services and Customer Support functions, and is made up of more than 550 Basware experts globally.

Professional Services, made up of Project Managers, Solution Architects, Solution and Technical Consultants and Success Services professionals, deliver customer implementation projects and provide services that help Basware customers adopt, optimize and accelerate the benefits of their Basware solutions and services. Customer Support provides professional help to our customers to manage operational and service issues that arise from using our services.

Customer Services draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s Networked Purchase-to-Pay solutions.

Central Network Services drives and contributes to the delivery of cloud-based Network products. Within this central department, we act as delivery and subject matter experts towards our customers and internal stakeholders.

We are now looking for a (Senior) Manager to join Central Network Services

to drive, support and further develop our customer focused delivery organization that provides strong technical project and post go-live consulting as part of Basware’s global Customer Services organization. In addition, the selected person plays an important role in securing Basware’s and our customers’ success while working in close collaboration with local counterparts and regional project managers.

In this role, you will be engaging with your team leads and members, peers and customers to ensure an excellent customer experience, timely execution and high-quality end-to-end delivery. You will also be responsible for ensuring that the unit’s operations, processes and practices are developed and aligned with the global guiding principles. You will support Central Services management in strategy execution and take ownership of certain defined strategic development initiatives. We’d like you to cooperate closely with sales, technical teams and customers to ensure projects scope/requirements, schedule and KPI’s are met successfully.

We’d love for you to be a passionate, curious and goal-driven people manager with a natural drive for customer success and employee engagement. On top of that, we do value:

  • Strong solid line management experience with the ability to communicate, monitor, analyze and drive clear team goals and KPI’s.
  • The ability to see the bigger picture and translating this in operational guidance while reflecting Basware values in everyday work.
  • Experience in ensuring appropriate resourcing as well as managing the team’s workload, quality outcome and project profitability.
  • A natural flair to build tight relationships with internal peers, stakeholders and customers.
  • Solid in competence development and performance management of the team members.
  • Agile in approach and having the ability to make mid-course adjustments to planned activities in order to achieve targeted goals.
  • The ability to champion and evangelize project delivery excellence with a strong understanding of the end-to-end customer lifecycle and how delivery services fits into this
  • A drive for continuous improvements of our delivery process model and our best practices.

Work with great people

Hanna Ikonen
Team Leader, Customer Services
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Sam Bradner
Senior Content Designer
"Best part of my job is flexibility and variability. I don´t really have a typical day, and I like that!"
Kevin Kamau
Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Communications Specialist
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
Director, Customer Service
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."

Skills & Requirements

We would enjoy working with a professional, who possess/holds…

  • IT / Computer Science Bachelor or Master degree.
  • At least 3 to 5 years of people & business management experience.

  • Relevant background in scoping, planning, prioritizing, managing and delivering of small high-volume projects.

  • Solid experience in queue, risk and escalation management.

  • Strong influencer, communicator, motivator and collaborator with a vast experience of working in matrix organizations.
  • Quick learner with the correct hands-on attitude and a self-driven challenger, looking for continuous development and adding value to our processes.

  • Knowledge of and experience with the implementation of software products.

  • Strong presentation, customer service, business understanding and negotiation skills.

  • Fluent in both written and spoken English is a must.

At Basware you will be part of a company that is profitably growing, dynamic and forward-looking! We have an open working atmosphere and great Basware spirit. We offer you competitive compensation aligned with your competences and performance, a supportive team and an opportunity to build your career in an international environment that drives you to succeed.

If you have any questions, you can get in touch with Bart De Westelinck, Head of Central Network Services via [email protected].

Great Place to Work

  • Continuous learning and development

  • Great colleagues and teamwork

  • Flexibility and autonomy

  • Innovation and cutting edge technologies

  • Making the world greener

  • Global & diverse culture with a Nordic twist

About the company

Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.

2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland

Dan Gafiteanu | Contact Person

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