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Country Support Manager

  • Applications are considered on a rolling basis
  • Iași
  • Applications are considered on a rolling basis
  • Iași

We are now looking for a Country Support Manager to join our team.

Key role responsibilities:

As the Country Support Manager, you will have a central role in driving customer satisfaction and smooth operations for our global customers. Being part of our Global Support Organization you facilitate the communication between the Basware Country Management and Support. In this role you need to have a good understanding of the whole Basware service portfolio and processes to provide the best guidance and information to both the customers and internal stakeholders. You create and execute action plans with customers in close cooperation with Support, Consulting, Product Managers and Sales.

The daily work varies between ad hoc requests and long-term empowerment of the Country Organizations. Requests include internal coordination for complex support cases, handling escalations and customer complaints. Long-term you ensure that the Country Organizations stay informed about the Support status and that the Support offering is present with the local Sales team.

Work with great people

Hanna Ikonen
Team Leader, Customer Services
"I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company."
Sam Bradner
Senior Content Designer
"Best part of my job is flexibility and variability. I don´t really have a typical day, and I like that!"
Kevin Kamau
Product Manager
"Basware is a global company that values people as a crucial driver for success."
Trang Pham
Communications Specialist
"I know I can make an impact in hundreds of different ways. Basware is really unique to me – we have the best people and we are the leader in our industry."
Mika Peurala
Solution Architect
"Absolutely the best colleagues and line managers in the world!"
Jaakko Jutila
Director, Customer Service
"At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above."

Skills & Requirements

The role requires excellent communication and networking skills as well as a solid understanding of our business and company structure. Within Basware you will work with colleagues across many business units and countries. To succeed you need to be able to navigate within the company both vertically and horizontally. On the customer side your contacts will vary from accounts payable key users and team leads to Finance Managers. You need to be comfortable communicating on all these levels.


  • Fluent in written and spoken English
  • Excellent communication skill
  • Experienced in working in multinational matrix environments
  • Ability to handle challenging situations
  • Experience in Service Delivery and Support Process Frameworks


  • Understanding of Source-to-Pay and Financial Business processes

  • Understanding electronic messages network (e-invoicing and purchase messages)

Great Place to Work

  • Continuous learning and development

  • Great colleagues and teamwork

  • Flexibility and autonomy

  • Innovation and cutting edge technologies

  • Making the world greener

  • Global & diverse culture with a Nordic twist

About the company

Basware is the global leader in providing networked purchase-to-pay solutions and innovative financing services. Basware’s commerce and financing network connects businesses in over 100 countries and territories around the globe. As the largest open business network in the world, Basware provides scale and reach for organizations of all sizes, enabling them to grow their business and unlock value across their operations by simplifying and streamlining financial processes. Small and large companies around the world achieve significant cost savings, more flexible payment terms, greater efficiencies and closer relationships with their suppliers.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the purchase-to-pay industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world class solutions and services to hundreds of companies worldwide. A critical part of our culture is the high amount of trust we put into our employees—we want you to make a difference. So, we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where our employees strive for excellence, put our customers first, lead the way, and inspire one another to build a winning team.

2020Recognized market leader with global operations, 20+ offices worldwide.

2019Gartner Magic Quadrant Leader for Procure-to-Pay Suites for fourth time

2014-2019Several industry recognitions and product launches

2012-2016Several acquisitions in the fields of e-invoicing, e-procurement and purchase-to-pay solutions

2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2006-2009Several acquisitions in the fields of invoice automation, data capture expertise and payment software

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland

Dan Gafiteanu | Contact Person

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