Are you our new CRM analytics manager?
In this role you will take a critical part in propelling Santander forward in data driven CRM Analytics, Customer Insights and Customer Satisfaction.
While this role is key in leading the way for CRM Analytics, the right person should also expect to get involved with data exploration, development and deployment of data driven insights and models.
Main task and responsibilities
A key responsibility in this role is to optimize campaigns and make sure that we have all the data we need to strengthen our customer journeys, create value for our customers and create a model for state-of-the-art retention analytics going forward.
The activities will include, but not be limited to the following:
You must be ready to take up the challenge that comes with working across countries. You will need to learn differences in customer behavior, rules and regulations and also work with campaign leaders from each country.
In this position you will also be responsible for some studios in Marketing Cloud.
On short-term perspective, you are expected to take part in defining and align goals and KPIs between Norway, Sweden, Denmark, and Finland. It will also be important to contribute with needs for new analytical tool.
On a more long-term perspective, you must be able to help the marketers understand results of campaigns, how to make them better and understand customer behavior. Also build predictive models for increasing response rate and avoid pushing marketing to customers that are not ready to buy.
Can think out of the box - develops imaginative and original ideas and solutions
Likes to be in charge - keeps a team focused on objectives
Energetic – Shows drive and determination; takes an energetic approach to work; remains focused and in control under pressure
Result oriented – you work pragmatically and are target-oriented. You solve problems quickly and effectively
Systematic and well organized – you handle multi-taking well, you are good at structuring the ongoing and the incoming tasks
Competencies and Skills
Acts on own initiative, makes things happen and accepts responsibility for the results
Is aware of own strengths and limitations and pursues learning and career development opportunities
Focuses on bottom-line results, identifies potential risks and monitors the financial impact of own activities
Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
Produces fresh and imaginative ideas and solutions; breaks away from tradition; promotes change and novelty
Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
Fluent in written and spoken English, and one Nordic language is preferrable
Preferred Experience & Education
Preferably 5+ years of relevant experience in the field of data and analytics, but aspiring and ambitious professionals with less experience are encouraged to apply. Experience from working with reporting and KPI tracking. Working with customer segmentations and customer insights for optimizing campaigns and knowledge of predictive modeling is preferred working experience.
You have a Bachelor or higher education in Marketing, Economics, Engineering or similar. Relevant experience can compensate for missing degree.
An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees make long lasting and impactful decisions to shape our future
Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics
This position can be located in any of our Nordic locations in Helsinki, Hvidovre, Solna or Lysaker.
If you have the right profile and enthusiasm, please submit your application and CV as soon as possible. Applications are considered on an ongoing basis.
If any questions feel free to contact CRM Leader, Dan Friden at: [email protected]
We invest in you
Innovative and looking to the future
BeHealthy | Your health is important to us
Social events for all employees
Dynamic work environment
Employee benefits and discounts
We give back to society
Competitive insurance and pension plans
Gode pensions- og forsikringsforhold
Vi investerer i din udvikling
Vi giver tilbage til samfundet
Medarbejderfordele og rabatter
Sociale arrangementer for alle medarbejdere
Innovativ og fremadtænkende virksomhed
Gode forsikrings- og pensjonsordninger
Sosiale arrangement for alle ansatte
BeHealthy | Din helse er viktig for oss
Innovativt og fremtidsrettet selskap
Vi investerer i deg
Vi gir tilbake til samfunnet
Personalgoder og rabatter
Sociala evenemang för alla anställda
Vi ger tillbaka till samhället
Konkurrenskraftiga pensioner & försäkringar
Innovation, förbättring och utveckling
Friskvård - din hälsa är viktig för oss
Personalförmåner via Benify
We are a Nordic bank with more than 1,400 colleagues in Sweden, Norway, Denmark and Finland, and proud to be part of Banco Santander, one of the largest banks in the world with a solid history going back more than 160 years.
Our purpose is to help people and businesses prosper and we aim to be the best retail and commercial bank, earning the lasting loyalty of our people, customers, shareholders and communities - through simple, personal and fair banking.
In our organization we foster and value an engaged, challenging and passionate environment that provides opportunities for personal and professional growth. We operate in an ever changing environment, and believe the key to success is innovative involvement, a playful approach to active learning and continuous improvement in our daily work.
We are firmly committed to being a responsible bank in the way we operate, our culture, caring for our environment and giving back to society. Banco Santander is recognized as the most sustainable bank in the world following the publication of the Dow Jones Sustainability Index (DJSI) for 2019.
Read more about responsible banking on our global webpages.
Santander Consumer Bank is one of the largest Nordic banks providing loans and credits, credit cards, deposits and insurance to private customers.
To learn more about Santander in the Nordics, please visit our local webpages
TA Nordic Bank with global strength
TPart of Banco Santander – one of the world’s largest financial institutions
TBanco Santander’s history goes back more than 160 years
TWorld’s Most Sustainable Bank 2019 (Dow Jones Sustainability Index 2019)
TOver 1400 employees across the Nordics
TWe serve over 1.6 million customers
TStrategic partnerships with over 10 000 car dealers, merchants and brokers
TInnovation is key to our future success
TBanco Santanders historie går mere end 160 år tilbage
TVerdens mest bæredygtige bank 2019 (Dow Jones Sustainability Index 2019)
T1.400 ansatte på tværs af Norden
TOver 1.6 mio kunder
TStrategiske partnerskaber med mere end 10.000 bilforhandlere, indkøbere og brokere
TInnovation er nøglen til vores fremtidige succes
TVi leverer digitale kundeoplevelser
TEn Nordisk bank med global styrke
TEn del af Banco Santander – en af verdens største finansielle institutioner
THistorien vår går tilbake til 1963 i Norge
TOver 600 000 kunder og 3500 partnere i Norge
T50/50 fordeling menn og kvinner
TOver 600 000 kunder og 3500 partnere i Norge
TStørst på billån i Norge
TFremtidsrettede | Først ute i Norge med ApplePay
TVi er dedikert til å være en ansvarlig långiver!
TInnovative | Vår siste nyvinning SHFT – en abonnementsløsning for bil
TEn nordisk bank med global styrka
TDel av Banco Santander - en av världens största finansiella institutioner
TBanco Santanders historia går tillbaka mer än 160 år
TVärldens mest hållbara bank 2019 (Dow Jones Sustainability Index 2019)
T1400 anställda i Norden
TVi servar över 1,6 miljoner kunder
TInnovation är nyckeln till vår framgång
TVi levererar digitala kundupplevelser i framkant
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