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Customer Experience Manager

  • Applications are considered on a rolling basis
  • Lysaker +3 more
  • Applications are considered on a rolling basis
  • Lysaker +3 more

Could you be our missing link?

As Customer Experience Manager you are the key expert in creating outstanding customer experience through understanding of our users’ needs and drives in our digital channels. The role is an important link between end users, internal commercial stakeholder and developers and will also cooperate daily with cross functional roles and teams.

Main task and responsibilities

You will be part of cross functional teams and responsible for optimizing the digital customer experience and the digital business based on insights from customers.

The activities will include, but not be limited to the following:

  • Coordinate and run user tests to gain insights and validate hypothesis
  • Create mockups, wireframes and prototypes of new interfaces, and evaluate and develop existing interfaces
  • Identify interaction and design patterns to achieve a consistent user experience.
  • Translates product demands to user flows and concepts
  • Define design and behavior in close cooperation with other digital and business experts and be actively involved during development
  • Ensure that design, terminology, and tone of voice is in line with customer requirements, policies and regulations
  • Build relevant network with internal to share insights and gather knowledge to build a broad business and customer understanding
  • Ensure that correct methods and preferred tools are used in an efficient way
  • Maintains, updates style-guides, templates to ensure speed of development and consistency across all digital channels

The expectations are that you contribute with expert knowledge in UX Design in various projects/channels.

You must be ready to take up the challenge that come with working across countries. But then there is also great potential for creating customer improvements in all Nordic countries.

Personal Characteristics

  • Team-oriented and considerate - enjoys working with others; is supportive and pleasant to be with
  • Acts on own initiative - follows own direction; expresses own views and opinions freely
  • Is systematic and well organized - defines clear priorities, plans well ahead and with realistic time-scales
  • Can think out of the box; develops imaginative and original ideas and solutions

Competencies and Skills

  • A customer and consumer mindset
  • A highly developed sense for interaction and visual design
  • Passion for user-friendly & efficient graphical design with a feeling for color/form
  • Ability to work cross functions, cross border and organizational boundaries
  • Understanding of WCAG 2.0, and industry best practices
  • Builds a useful network of contacts and relationships and utilizes it to achieve objectives
  • Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
  • Quickly understands and analyses complex issues and problems; comes up with sound and rational judgements
  • Produces fresh and imaginative ideas and solutions; breaks away from tradition; promotes change and novelty
  • Extensive knowledge in Css and HTML
  • Strong langue skills both local language and English

Preferred Experience & Education

You have more than 5 years relevant work experience in the area of UX design. Through your work experience you have gained expert knowledge about wireframes and prototyping (ex Figma, SketchUp, Adobe XD, InVision, Photoshop and Illustrator). You have extensive experience from customer centric and iterative, and have worked with interviews and user tests, planning and facilitating workshops and design studios.

Experience in banking sector and of international organizations are preferred.

You have a relevant education within UX design. Relevant experience can compensate for missing degree.

We offer

  • An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
  • A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees make long lasting and impactful decisions to shape our future
  • Highly competent, dedicated and friendly co-workers with collaboration across the Nordics

This position can be located in any of our Nordic locations in Helsinki, Hvidovre, Solna or Lysaka.

Interested?

If you have the right profile and enthusiasm, please submit your application and CV as soon as possible. Applications are considered on an ongoing basis.

If any questions feel free to contact Head of Consumer business development, Cecilia DuRietz.

Great Place to Work

  • We invest in you

  • Innovative and looking to the future

  • BeHealthy | Your health is important to us

  • Social events for all employees

  • Engaged colleagues

  • Dynamic work environment

  • Employee benefits and discounts

  • We give back to society

  • Competitive insurance and pension plans

  • Gode pensions- og forsikringsforhold

  • Vi investerer i din udvikling

  • Vi giver tilbage til samfundet

  • Medarbejderfordele og rabatter

  • Dedikeret kollegaer

  • Globale muligheder

  • Sociale arrangementer for alle medarbejdere

  • Innovativ og fremadtænkende virksomhed

  • Gode forsikrings- og pensjonsordninger

  • Engasjerte kolleger

  • Sosiale arrangement for alle ansatte

  • BeHealthy | Din helse er viktig for oss

  • Innovativt og fremtidsrettet selskap

  • Vi investerer i deg

  • Vi gir tilbake til samfunnet

  • Personalgoder og rabatter

  • Dynamisk arbeidsmiljø

  • Sociala evenemang för alla anställda

  • Dynamisk arbetsmiljö

  • Vi ger tillbaka till samhället

  • Konkurrenskraftiga pensioner & försäkringar

  • Innovation, förbättring och utveckling

  • Globala möjligheter

  • Friskvård - din hälsa är viktig för oss

  • Engagerade kollegor

  • Personalförmåner via Benify

About the company

We are a Nordic bank with more than 1,400 colleagues in Sweden, Norway, Denmark and Finland, and proud to be part of Banco Santander, one of the largest banks in the world with a solid history going back more than 160 years.

Our purpose is to help people and businesses prosper and we aim to be the best retail and commercial bank, earning the lasting loyalty of our people, customers, shareholders and communities - through simple, personal and fair banking.

In our organization we foster and value an engaged, challenging and passionate environment that provides opportunities for personal and professional growth. We operate in an ever changing environment, and believe the key to success is innovative involvement, a playful approach to active learning and continuous improvement in our daily work.

We are firmly committed to being a responsible bank in the way we operate, our culture, caring for our environment and giving back to society. Banco Santander is recognized as the most sustainable bank in the world following the publication of the Dow Jones Sustainability Index (DJSI) for 2019.

Read more about responsible banking on our global webpages.

Santander Consumer Bank is one of the largest Nordic banks providing loans and credits, credit cards, deposits and insurance to private customers.

To learn more about Santander in the Nordics, please visit our local webpages

https://www.santanderconsumer.no/
https://www.santanderconsumer.se/om-oss/
https://santanderconsumer.dk/om-os/
https://www.santanderconsumer.fi/

TA Nordic Bank with global strength

TPart of Banco Santander – one of the world’s largest financial institutions

TBanco Santander’s history goes back more than 160 years

TWorld’s Most Sustainable Bank 2019 (Dow Jones Sustainability Index 2019)

TOver 1400 employees across the Nordics

TWe serve over 1.6 million customers

TStrategic partnerships with over 10 000 car dealers, merchants and brokers

TInnovation is key to our future success

TBanco Santanders historie går mere end 160 år tilbage

TVerdens mest bæredygtige bank 2019 (Dow Jones Sustainability Index 2019)

T1.400 ansatte på tværs af Norden

TOver 1.6 mio kunder

TStrategiske partnerskaber med mere end 10.000 bilforhandlere, indkøbere og brokere

TInnovation er nøglen til vores fremtidige succes

TVi leverer digitale kundeoplevelser

TEn Nordisk bank med global styrke

TEn del af Banco Santander – en af verdens største finansielle institutioner

THistorien vår går tilbake til 1963 i Norge

TOver 600 000 kunder og 3500 partnere i Norge

T50/50 fordeling menn og kvinner

TOver 600 000 kunder og 3500 partnere i Norge

TStørst på billån i Norge

TFremtidsrettede | Først ute i Norge med ApplePay

TVi er dedikert til å være en ansvarlig långiver!

TInnovative | Vår siste nyvinning SHFT – en abonnementsløsning for bil

TEn nordisk bank med global styrka

TDel av Banco Santander - en av världens största finansiella institutioner

TBanco Santanders historia går tillbaka mer än 160 år

TVärldens mest hållbara bank 2019 (Dow Jones Sustainability Index 2019)

T1400 anställda i Norden

TVi servar över 1,6 miljoner kunder

TInnovation är nyckeln till vår framgång

TVi levererar digitala kundupplevelser i framkant

Cecilia DuRietz | Contact Person

I'm interested
Santander Consumer Bank Nordics

Lysaker +3 more
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