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Client Success Representative - Social Media Analytics Division

  • Applications are considered on a rolling basis
  • Toronto
  • Applications are considered on a rolling basis
  • Toronto

What You’ll Do

The Client Success Representative is responsible for managing, retaining and growing a portfolio of assigned Meltwater clients. The Client Success Representative demonstrates a thorough understanding of Meltwater’s products and will be responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.

  • Actively foster and manage the success of a portfolio of assigned Meltwater clients
  • Establish a trusted relationship with each client and drive continuous value of our products
  • Drive engagement & adoption and foster enthusiastic, passionate clients
  • Be responsible for customer satisfaction, retention, and expansion of existing accounts
  • Collaborate with the sales teams to onboard and train new clients
  • Build and conduct executive business reviews, listening to customer feedback and discovering areas of improvement
  • Collaborate with the Growth Executive team to identify upselling and cross-selling opportunities
  • Negotiate and close renewal business with c-level executives and decision makers enabling you to meet or exceed your quota
  • Own churn, retention and growth targets monthly for your specific client accounts

Work with great people

Ruth Liew
Senior Director, Engineering
"What keeps me at Meltwater? Our incredible teams and culture of empowerment."
Bettina Kerz
Director, Content Integrations
"I’ve been given huge opportunities to grow professionally and personally."
Tim Santos
Vice President, Product Management
"I'm motivated every day by Meltwater’s culture of continuous improvement."
Bianca Falconi
Managing Director, Client Acquisition
"Meltwater always pushes me outside of my comfort zone."
Laila Mousa
Account Executive Director
"I started over 9 years ago, learning many new skills through different challenges along the way"
TCA Jayant
Managing Director, India
"Meltwater has given me a platform to help businesses in India realize the importance of external data in their decision-making"
Carstin Hao
Director of Customer Success
"Our passion for realizing people's potential has never been stronger."

Skills & Requirements

What You’ll Bring

  • ~2-3 years of B2B SaaS sales experience, and a passion for delivering great service to your clients
  • Demonstrable experience over-performing in a fast-paced, high-velocity sales environment
  • Strong executive presence with excellent verbal and written communication skills, as well as client-facing presentation skills
  • Enthusiasm for a fast-paced, dynamic work environment
  • High attention to detail and a consultative, highly tailored client experience
  • Outstanding time management skills, including the ability to juggle multiple projects simultaneously, prioritize effectively, and meet deadlines
  • Proven leadership experience
  • Bachelor’s degree with evidence of high achievement in academics and extracurriculars
  • Bonus Points for additional language fluency with a preference for Spanish

What We Will Give You

  • Competitive compensation: On Target Earnings range of 115k - 130k CAD
  • Comprehensive time off & generous leave policies
  • Excellent medical, dental, and vision options
  • Retirement savings, life insurance, commuter benefits, and parental leave plans
  • Collaborative, transparent, and fun-loving culture
  • Accelerated professional development and growth programs
  • Wellness program featuring 24/7 mental health support

Important Details

  • Interview process: phone interview, hiring manager interviews, final interview
  • All Meltwater offices are currently remote. This role will be onboarded remotely but will ultimately be based out of Toronto

Great Place to Work

  • Over 2,000 amazing colleagues across 25 countries

  • Global opportunities

  • Excellent Benefits

  • World Class Products

  • Employee Wellness Initiatives

  • Flexible Work Options

  • Innovative industry and renowned customer base

  • Diversity and Affinity groups

  • Ongoing training and leadership programs

About the company

Why Meltwater?

Meltwater has gone from humble beginnings in Oslo, Norway in 2001 to the global leader in media intelligence with 30,000 global clients today. We provide solutions to help modern marketing professionals better understand their current media landscape, both in the news & social media.

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000+ members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values- Moro (fun), Enere (number one) and Respekt (Respect). These founding principles stem from our Norweigan roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that focus on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations. We only promote our sales leadership team from within the company, and our goal is to facilitate your long-term professional growth.

Our work is fun, challenging, and rewarding, and we’re looking for driven individuals, passionate about learning business by doing it.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.


What we stand forTOM

Moro [‘mo(·)ro]This is the Norwegian word for "fun." We believe that in order to become truly successful, we should all enjoy what we do on a daily basis. That’s why we promote a fun, collaborative working environment, where individuals should feel comfortable and inspired.

Enere [‘e nðr’e]In Norwegian, this means “number one.” At Meltwater, ‘average’ isn’t good enough. Our goal is to build a groundbreaking company, where team members push themselves beyond their comfort zone, to develop as professionals, and as people.

Respekt [re’spekt]The Norwegian word for “respect.” We believe that it matters how a company or an individual becomes successful. We are not willing to achieve success at any cost, and we believe that there is always a right way to become number one.

Sarah Shoemaker | Contact Person

I'm interested
Meltwater Americas

Toronto
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