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Solution Support Specialist
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Industry

Computer Software

Category

Data/IT

Experience

Entry level

Application Deadline: May 16, 2021

Location: Helsinki

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Contact Person
Joachim Vissers

Job Description

Ready to create awesome customer support driven by data?

Sievo is a SaaS software company determined to change how multinational corporations exploit procurement data by providing them AI-powered procurement analytics solutions. We are one of the fastest-growing procurement software companies in the world and have managed to accomplish that in a profitable, self-financed manner. However, we feel that we have just scratched the surface and want to have an even bigger impact on the market.

We are now looking for a new Solution Support Specialist to join our team in downtown Helsinki. This full-time role is a great way to start a career at Sievo and in procurement analytics. We value people who have a passion for data and analytics, enjoy working with clients and helping them solve complex procurement analytics related problems and have a get-things-done mentality.

As a Solution Support Specialist in our Solution Support team, you’ll have a key role in serving our customers globally as you’ll be first in line facing them when they have questions, concerns, or wish to change and improve their solution even further. You will not only develop yourself professionally but also be able to affect and further improve our ways of working. Our Helsinki-based Solution Support team answers to our customers’ needs in Europe, Asia as well as the USA. You will have a concrete impact on giant corporations such as Kellogg, Schindler, Levi’s, MTN or Fortum while enjoying the fun, flexible and dynamic setting of a growth company.

In this role:

  • You would be the first to troubleshoot when our customers are experiencing issues in our software.
  • You would instruct our customers on how to use the software in the most efficient and optimal way.

  • After learning the basics, you’ll have the chance to solve more complex cases and create new features for the customers based on their requests.

  • In addition to the close co-operation with the customers you’ll quickly familiarize yourself with the rest of the Sievo team as they will support you with more complex cases. You’ll most definitely work with our Product Managers and developers as well as our Customers team who are ultimately responsible for the customer relationships.

  • Work can be arranged flexibly in both day shifts (approx. 9-17) and evening shifts (17-01). An additional bonus is paid for evening shift!

We offer you:

  • Young, dynamic and international colleagues
  • An open, honest and supportive Nordic working culture
  • The possibility to work with high profile executives from Fortune 500 companies
  • Close cooperation and support from your fellow Sievonians – in Helsinki and across the Atlantic
  • An environment that challenges you to exceed and enables you to learn more
  • Freedom and responsibility. We are looking for people who yearn for this freedom, are able to make the most out of it and are willing to take on the responsibility
  • Extensive health care benefits
  • An office in downtown Helsinki to work and to organize your own private events. Right now we all work remotely though.

What typically gives a good starting point for our Solution Support Specialist?

  • Strong analytical and problem-solving skills
  • Being independent and taking ownership of what you do

  • Excellent communication skills in English. Other language skills are appreciated.

  • Basic understanding of SQL and Business Intelligence technologies such as Qlik.

  • Ability and willingness to work in shifts. A few weeks' onboarding will take place during day shift after which shifts are agreed within the team

To take the first step on this great growth adventure, upload your application and resume to our recruitment system by the 16th of May. We will go through the applications on a continuous basis.

About the company

We welcome you to the leading Procurement Analytics software company of the world. Love the freedom of working in a growth company with talented and passionate people - the family of Sievonians. We live by the "Get shit done - and relax after" manifesto. So if you want to enjoy your life as a whole, including sustainably paced work with good benefits - join us.

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